Team Leader
13 hours ago
The Collection Team Leader manages a team of collection agents to ensure that outstanding debts are recovered efficiently while maintaining strong client relationships. Their responsibilities include assessing performance, coaching, and implementing ways to increase collection rates while adhering to company policies and regulatory restrictions.
Job Description:
- Assist and back up collectors in handling negotiations.
- Training in Newbies Collectors.
- Monitoring on collector's daily productivity (PTP gathered and daily reports.)
- Harvest call recordings, if needed in complains, audit and call monitoring.
One on one coaching (spiels, productivity, attendance).
Daily checking of team cellphones conversation (calls and SMS sent)
- Submit weekly field schedule calendar to Sherwin.
- Daily monitoring and checking on field collector's result/itinerary before forwarding to Sherwin.
- Make a quarterly performance appraisal of collectors.
- Perform related duties as assigned by superior.
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Team Leader
13 hours ago
Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time ₱1,200,000 - ₱2,400,000 per yearAt Smoothlink, our Team Leaders are not just supervisors — they are the heartbeat of operations. This is the role where leadership meets execution. You'll shape performance, coach talent, and directly influence how thousands of customers experience our brand every day. If you thrive on accountability, speed, and impact, this is where you'll make your mark....
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Team Leader
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Team Leader
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Team Leader
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Team Leader
1 week ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱104,000 - ₱130,878 per yearJob Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...
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Team Leader
1 week ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱1,200,000 - ₱2,400,000 per yearJob Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...
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Team Leader
2 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearJob Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...
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Team Leader
13 hours ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearJob Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...
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Team Leader
13 hours ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearJob Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...
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TEAM LEADER
12 hours ago
Marikina City, National Capital Region, Philippines AMHI Full time ₱900,000 - ₱1,200,000 per yearAbout the role As a Team Leader with Mazwin Inc., you will play a pivotal role in leading and inspiring a team of talented customer service professionals to deliver exceptional service and support to our clients. In this full-time position based in Marikina City, Metro Manila, you will leverage your exceptional communication and people management skills to...
