Telesales Account Mgr II

4 days ago

Quezon City, National Capital Region, Philippines RELX Full time ₱900,000 - ₱1,200,000 per year

Purpose of the Role
ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimise the world's resources. At ICIS, we help businesses make strategic decisions, mitigate risk, improve productivity, and capitalise on new opportunities. We make some of the world's most important markets more trusted and predictable through our services.

The Inside Sales Account manager will be responsible in managing the accounts assigned to him/her under the Book of Business and 1) retain the customer base by renewing their annual subscription aligned with business strategies and to 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing ICIS value.

We are looking for Inside Sales Account Managers in
Manila, Philippines
who can demonstrate the ability to take the initiative to support customers and assist them to maximise value in relationships and services to achieve their business goals. We're looking for a passionate individual who will join a growing team to deliver our vision to shape the world by connecting markets to optimise global resources.

Key Accountabilities

  • Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)
  • Meet Sales Team Objectives including but not limited to the following:
  • Retention activities through working in advance
  • Generate Upsell opportunities and convert forecasted pipeline to sales
  • Engage with customers to verify user experience and identify pain points
  • Drive conversations based on mutual understanding with customer needs and addressed with value-led proposals
  • Collaborate with cross functional partners to extend positive customer experience
  • Other duties maybe assigned

Skills And Behaviours

  • Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
  • At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used
  • Great listener, quick thinker, and the ability to work independently and as a team
  • Experience in a corporate / B2B sales environment preferred
  • Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
  • Strong detail orientation with the ability to follow defined processes
  • Strong time management skills
  • Enthusiastic and creative with the ability to inspire others and our customers.
  • Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.
  • Good knowledge of Microsoft Office
  • Experience in handling CRM tool is a plus

Additional Requirements For Internal Candidates

  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 month
  • Must have a Successful or above rating in the last Enabling Performance cycle

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