Receptionist/ Frontdesk Specialist- GY Shift

Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks efficiently and with a high level of professionalism, maintaining a positive attitude. It is expected as a Front Office Specialist that he/she can manage a small team of individuals and is focused on building maintenance and good customer experience.

On top of your salary, here are the exciting benefits you can look forward to:

• You'll be interacting with key players such as C-level executives from enterprise-level organizations, which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

• FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:

• Answers and disperses calls and inquiries
• Welcomes/receives visitors and tenants cordially with a positive and helpful attitude
• Responds /addresses tenant concerns and walk-in inquiries
• Handles daily incoming and outgoing mail
• Receives, distributes, and files incoming letters, billings, invoices, documents ,and/or other communications
• Manages the front office daily
• Assists with photocopying, printing, and scanning client requests
• Gate pass/work permit processing
• Any ad hoc duties as required

• GENERAL SERVICES / TENANT SERVICES

• Main representative in the building

• Reports and coordinates any building issues and ensures job completion
• Provides effective solutions to problems/issues arising
• Provides administrative support to clients
• Provides an unmatched customer experience
• Builds strong relationships with clients

• Enforces company policies and procedures, and safety and health regulations and standards

• GENERAL ADMIN

• Maintains building security by issuing, checking, and collecting badges as necessary, and maintaining visitor logs

• Attends ticket requests
• Ensures no ticket SLA breach
• Assists in building tours with prospective clients and marketing events
• Offers and serves refreshment tothe Client
• Coordinates with the vendor for any Client request below 20K
• Ensures furniture and fixture asset tags are intact and complete in inventory
• Conducts Energy Conservation initiatives
• Follows operational processes and procedures
• Enforces house rules and security policy
• Attends and handles site concerns
• Ensures that all permits are posted and updated
• Ensures email blasts and circular memos from the building are cascaded accordingly
• Ensures all trackers are accurate and updated
• Ensures that onsite storage is clean and organized
• Petty Cash Management
• Monitors Site expenses
• Management of Utility personnel

• Ensures that the assigned tasks of the utility personnel are performed and/or accomplished

• GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Ensures the cleanliness and maintenance of the building

• Works on day-to-day issues with facilities and building admin
• Conducts weekly facilities walkthrough to address current and urgent issues
• Has the Ability to foresee site issues and members' needs
• Coordinates facilities/building issues
• Sets Quarterly coordination meeting with Building Admin

• Attends punchlisting with projects and the contractor

• OFFICE HEALTH AND SAFETY

• Perform a safety walk weekly

• Lead and encourage the tenants to participate in evacuation drills (fire, earthquake) and secure accurate postmortem reports
• Observe work in progress and ensure safety equipment is worn and procedures followed
• Suggest corrections and follow-up to correct violations

• Resolve complaints and suggest to management for corrective action

• LEADERSHIP

• Responsible for managing a small team

• Keeps the team motivated and guides team members
• Keeps the team focused and on track for the immediate tasks/projects
• Monitors team's performance
• Handles minor or small-scale work assignments/projects
• Handles minor, unforeseen issues
• Provides immediate resolution

To apply, you must be an expert on the following requirements:

• At least 2-4 years of work experience as Front Office Staff or Admin Assistant
• Proficient in the Power BI application
• Proficient in MS Office applications (MS Word, Excel, PowerPoint, office 365)