Team Leader

Team Leader / Service Crew

Brand: CLOUD Soft Treats

Location: Mall of Asia

Employment Type: Full-Time

About us

Welcome to CLOUD Soft Treats We are an up-and-coming player in the frozen yogurt industry. As a growing brand, we are dedicated to setting new standards in the industry while fostering a welcoming environment. Why Join CLOUD Soft Treats? Career Growth Opportunities: At CLOUD Soft Treats, we are in a phase of rapid expansion. This is your chance to be part of a company that's growing quickly, offering numerous opportunities for career advancement and professional development. We believe in promoting from within, so your hard work and dedication won't go unnoticed. Healthy and Fun Working Environment: We pride ourselves on creating a positive, dynamic, and supportive workplace. We value teamwork, open communication, and a fun atmosphere that makes every day at work an enjoyable experience. Employee Benefits: We care about our team members and offer a range of benefits to support your well-being. Ready to grow with us? Apply today and be part of the CLOUD Soft Treats family

Qualifications & Experience – Team Leader

• Must be amenable to work onsite
• Must be available to work full-time, including weekends and holidays, depending on store schedule.
• With previous experience in a tea shop, beverage shop, coffee shop, or dessert shop is preferred but not required.
• Strong leadership skills with the ability to motivate and manage a team in a fast-paced environment.
• Excellent communication and interpersonal skills to ensure effective collaboration and positive customer interactions.
• Must be organized, detail-oriented, and capable of overseeing multiple store functions.
• Can handle basic cash handling and POS system operations.
• Willingness to learn, adapt quickly, and uphold company standards in cleanliness, quality, and customer service.
• A proactive problem-solver with a customer-first mindset.

Tasks & Responsibilities

1. Team Supervision and Leadership

2. Oversee daily operations and ensure all team members perform their tasks according to company standards.

3. Provide guidance, support, and motivation to team members to maintain high morale and productivity.
4. Manage shift schedules and delegate responsibilities effectively.

5. Standards and Quality Assurance

6. Conduct routine checks to ensure compliance with brand standards in product quality, store cleanliness, customer service, and machine maintenance.

7. Monitor order preparation and presentation to ensure consistency and adherence to company guidelines.

8. Cash Handling Oversight

9. Supervise cashiering activities, ensure accurate end-of-day cash reconciliation, and address any discrepancies.

10. Support team members with POS-related concerns and ensure adherence to proper cash handling procedures.

11. Inventory and Supplies Management

12. Monitor stock levels daily and coordinate timely replenishment of supplies.

13. Ensure that inventory checks are completed regularly and accurately by the team.

14. Training and Development

15. Train new hires on company protocols, tasks, and customer service expectations.

16. Provide on-the-spot coaching and performance feedback to improve team efficiency and service quality.

17. Customer Experience Oversight

18. Address customer feedback or concerns professionally and promptly.

19. Ensure an exceptional customer experience is delivered consistently by the entire team.

20. Maintenance Oversight

21. Supervise cleaning and maintenance routines for machines and the store.

22. Report technical issues or equipment malfunctions promptly to management.

23. Reporting and Coordination

24. Monitor and submit reports on sales, inventory, and team performance to management.

25. Act as the main point of contact between store-level operations and the management team.