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Customer Service for Social Media Account

2 weeks ago

Taguig, National Capital Region, Philippines TalentSync Training and Development Full time

Seeking passionate individuals to join our dynamic team as Customer Service Representatives for our non-voice social media accounts. This full-time role is based in Taguig City, Metro Manila, and offers the opportunity to provide exceptional customer service and support to our growing client base.

What you'll be doing

  1. Respond to customer inquiries and concerns through various social media channels, including Facebook, Twitter, and Instagram
  2. Provide timely and accurate information to customers, addressing their needs and resolving issues efficiently
  3. Engage with customers, handle complaints, and offer solutions to enhance their overall experience
  4. Stay up-to-date with our products, services, and policies to provide reliable and consistent information
  5. Collaborate with the marketing and social media teams to enhance our online presence and customer interactions
  6. Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

  1. At least HS/SHS Grad + 1 yr CFE (other indsutry) or 1yr BPO exp
  2. Excellent written communication skills and the ability to engage with customers in a professional and friendly manner
  3. Strong problem-solving and critical thinking skills to efficiently address customer concerns
  4. Proficiency in English, with the ability to adapt your communication style to different customer needs
  5. Familiarity with various social media platforms and customer service best practices
  6. Exceptional time management and multitasking capabilities to handle multiple customer interactions simultaneously
  7. A genuine passion for providing outstanding customer service and a commitment to continuous learning and growth

If you're ready to join a dynamic and forward-thinking organisation, we encourage you to apply now.