Project Lead

2 hours ago

Mandaluyong City, National Capital Region, Philippines Chubb Business Services Full time ₱900,000 - ₱1,200,000 per year

Job Responsibilities

  • Leads and manages the end-to-end execution of project management deliverables according to the CBSP Delivery Model for Projects and Transitions.
  • Conducts due diligence, identifies risks, recommends solutions, and communicates next steps to project stakeholders to ensure accountability on deliverables requiring compliance.
  • Leads the documentation of project artifacts such as Master Services Agreement, Business Continuity Plan, SLA, Quality Plan, Training and Ramp Up Plan for purposes of internal controls and external audits.
  • Conducts regular project status calls, captures meeting minutes, documents RAID, and facilitates difficult conversations with stakeholders in resolving actions requiring attention and agility.
  • Builds and develops the project team by demonstrating leadership behaviors to support individual and team needs when completing project tasks based on Scope, Time, Cost, Risks and Resources.
  • Exemplifies excellence and stewardship in executing all project activities with integrity, care and trustworthiness while maintaining compliance with internal and external guidelines.
  • Drives a culture of continuous improvement by seeking feedback on areas of project delivery needing incremental improvements while uplifting the PMO brand and capabilities.

Skills and Qualifications

  • With Bachelor's degree in Engineering, Business Management or related field.
  • With 5 or more years of Mobilization/Transition Project Management experience in an Insurance, Shared Services or BPO industry.
  • Professional certification such as PMP, CPM is desired but not required.
  • Must have strong background in managing functional and cross-functional projects by following the stages of the project life cycle.
  • Must have strong background in managing large-scale/medium-scale process and voice transitions with reference to Insurance, Shared Services, Contact Center and Information Technology.
  • Must have a strong passion in coaching project team members to strengthen their abilities and skill sets.
  • Must have a strong Planning, Organizing and Analytical Thinking skills – understanding the complexity and interacting domains of project tasks to positively affect and influence the project quality, performance, and outcomes.
  • Must have a strong Communication, Leadership, and Stakeholder Management skills.
  • Must be Adaptable and Resilient to help the project accommodate change, recover from setbacks, and advance the work until project closing.
  • Must be amenable to work on APAC schedule with office location at Sheridan, Mandaluyong City, and comply with the return-to-office policy.

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