Customer Support Specialist

2 days ago


Remote Philippines Open Browse AI Full time ₱80,000 - ₱120,000 per year

Key Responsibilities

  • Frontline troubleshooting of issues for our entire customer base 
  • Fluently communicate with customers to uncover and assist in solving issues
  • Contribute FAQ's to our knowledge base
  • Capturing and reporting of bugs to the engineering team
  • Own first line communication with our users providing a great experience
  • Provide live demonstrations and tutorials to users

Requirements

  • Have worked with HTML or another similar programming language 
  • Ability to have a minimum 4 hour overlap with the PST timezone
  • High proficiency in English both spoken and written
  • Ability to work cross functionally with multiple ongoing deadlines
  • Experience working with ticketing platforms

Nice to haves

  • Experience with Regex and Xpath
  • Have worked with Javascript JQ, or have relevant front end web development experience
  • Prior experience with web scraping tools
  • Experience with Intercom and Notion a plus


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