Client Support Specialist

2 days ago

Remote Philippines Woflow Full time ₱40,000 - ₱80,000 per year

About Us:

Woflow is the leading merchant experience platform that empowers technology platforms to onboard and manage their merchant data. By deploying AI and human-in-the-loop processes, we extract, enhance, and connect catalog and image data. To date, our platform has supported millions of businesses – from SMBs to enterprise retailers – in succeeding on platforms like Uber, Walmart, Square, DoorDash, Toast, Lightspeed, and many others.

We are looking for a Client Support Specialist who can bring expertise and dedication to supporting our clients and ensuring a seamless onboarding process onto our platform.

Role Overview:

As a Client Support Specialist, you will be responsible for onboarding merchants to our tech platform and providing ongoing support to American clients. You'll play a vital role in ensuring client satisfaction by assisting with technical issues and fostering a positive user experience. This role requires an organized, proactive individual with outstanding communication skills and a customer-first mindset.

Key Responsibilities:

  • Support merchants through a full end-to-end platform onboarding process, guiding them in adapting to our tool and troubleshooting any issues.

  • Engage with clients via email and phone, ensuring all interactions are handled with professionalism and clarity.

  • Respond to and resolve technical inquiries in a timely and efficient manner.

  • Maintain accurate records of interactions and follow up to ensure client satisfaction.

  • Collaborate with cross-functional teams to escalate and resolve complex issues.

Requirements:

  • Experience: At least 5 years of experience in client success or account management, with a proven track record of overseeing client accounts and effectively managing interactions across multiple communication channels (chat, email, and calls). Prior experience in a senior, lead, or managerial capacity is highly preferred.

  • B2B Technical Solutions: Proven experience in providing B2B technical solutions, including resolving complex technical issues, assisting with system integrations, and delivering tailored product implementations, while maintaining strong client relationships and ensuring adherence to service-level agreements (SLAs). 

  • Client Engagement: Demonstrated expertise in supporting U.S. clients, prioritizing exceptional customer satisfaction.

  • Language: Fluent in English, with strong written and verbal communication skills. You can break down and articulate complex ideas in simple, understandable ways.

  • Organization: Highly organized with strong attention to detail. Have a great approach to high level accuracy within a deadline-driven environment.

  • Adaptability: Comfortable working in a dynamic startup environment and taking ownership of client issues.You are highly proactive, curious, driven and self-sufficient.

Benefits:

  • Fully remote full-time job - work from anywhere in the world

  • Competitive salary

  • Initial training and continued team support provided.

  • Grow with us as we grow

  • Client Support Specialist

    2 days ago

    Remote, Philippines SMA Support Services Full time ₱3,419,108 per year

    Qualification:At least 3 years in the BPO industryExcellent English communication and multitasking skillsAppointment setting background and other similar roles is a PLUSPreferably with a background in Customer ServiceWilling to work graveyard and can start training immediatelyHas an existing home office setup with a conducive work environmentComputer or...

  • Support Specialist

    2 days ago

    Philippines (Remote) Barkbus Full time ₱300,000 - ₱600,000 per year

    About UsBarkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California,...

  • IT Operations Specialist

    2 days ago

    Fully Remote Philippines, PHL Peak Support Full time ₱1,500,000 - ₱3,000,000 per year

    We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth...

  • Customer Support Specialist

    2 days ago

    Remote, Philippines Zappy Full time ₱250,000 - ₱500,000 per year

    Customer Support SpecialistLocation: Remote (with flexibility for overlapping U.S. business hours)About the RoleZappy BPO is looking for an empathetic, detail-oriented Support Specialist to join our growing customer experience team supporting one of our key technology clients. You'll be the first line of defense for customers; helping resolve issues quickly,...

  • Student Operations Support Specialist

    2 weeks ago

    Remote Philippines Study C Full time ₱60,000 - ₱120,000 per year

    Student Operations Support Specialist We are seeking an experienced Customer and Student Operations Support Specialist to support our students and ensure smooth operations in resolving their concerns. The ideal candidate will have at least 3 years of experience in handling escalated customer support cases, preferably in education or ed tech. You will play a...

  • Client Specialist

    2 weeks ago

    Philippines Kinetic Innovative Staffing Full time ₱1,600,000 - ₱2,400,000 per year

    SPANISH SPEAKING CLIENT SPECIALISTCLIENT: USA;REMOTESHIFT: NIGHT / GRAVEYARD PHTTYPE: FULL TIME; INDEPENDENT CONTRACTOROverviewWe are seeking a compassionate, client-focused Spanish-Speaking Client Specialist to join our team. In this role, you will serve as the first point of contact for prospective and existing clients, ensuring they feel supported,...

  • Marketing Coordinator

    2 days ago

    Philippines Client Accelerators Full time ₱1,500,000 - ₱3,000,000 per year

    Reports to: Marketing ManagerDo you thrive in a fast-paced environment and love supporting the execution of effective marketing campaigns? Are you a detail-oriented organizer with a knack for optimizing processes and coordinating creative production?If you have experience managing content calendars, coordinating creative projects, and optimizing marketing...

  • Product Support Specialist

    2 days ago

    Remote (Philippines) Kisi Full time ₱15,000 - ₱30,000 per year

    About the roleAs a Product Support Specialist at Kisi, you'll be the first point of contact for our customers and reseller partners when they have questions, issues, or need guidance on our SaaS-plus-hardware security solutions. You'll leverage your technical aptitude, strong communication skills, and customer-first mindset to deliver world-class support and...

  • Talent Acquisition Specialist

    1 week ago

    Philippines Peak Support Full time ₱250,000 - ₱500,000 per year

    :Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking a Talent Acquisition Specialist (Project-based) who embodies Peak Support's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would...

  • Client Engagement Support

    2 weeks ago

    , Pampanga, Philippines CO Careers Full time

    Client Engagement Support – CO Careers Position Title: Client Engagement Support Work Set Up: On-site Schedule: 8:00 PM to 5:00 AM PH Time Job Location: Clark Outsourcing – Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: Supports Sr. Client Engagement Specialist in the overall performance of assigned programs, including coordinating...