Medical Contact Center Assistant II

2 weeks ago

Manila, National Capital Region, Philippines Fortrea Australia Pty Ltd Full time ₱500,000 - ₱1,000,000 per year

Fortrea is seeking exceptional individuals to be part of our Medical Contact Center team.

Job Description

  • To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.

  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.

  • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.

  • Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.

  • Assume responsibility for quality of data processed.

  • All other duties as needed or assigned.

Requirements:

  • Completed a bachelor's degree in healthcare e.g. Pharmacy, Nursing, Physical Therapy, Medtech, Radtech

  • 1+ year of call center experience preferred

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