Email Coordinator

1 week ago

Pasay P, Philippines SM Development Corporation Full time ₱252,000 per year

JOB SUMMARY

The Email Coordinator is responsible for managing and responding to emails from unit owners, and other stakeholders. The role ensures that all email communications are timely, accurate, and in line with company policies and service standards. The coordinator also supports internal coordination by endorsing concerns to appropriate departments and monitoring resolution timelines.

DUTIES AND RESPONSIBILITIES

  1. Monitor the official Communications Center email inbox daily.

  2. Ensure all incoming emails are logged, acknowledged, and categorized based on concern type. See list below for the types of post turnover concerns.

Post-Turnover Concerns:

  • Copy of the as-built plan or unit layout/key plan
  • Service of External Property Administration and other staff (security, housekeeping, technician etc.)
  • Temporary parking slot
  • Concern regarding working capital and condominium dues payment due to delay in turnover
  • Request for compensation due to delay in turnover
  • Condominium Corporation Concern / For Board of Trustees disposition
  • Furniture and appliances warranty concerns within and beyond 7 days from acceptance of unit
  • Unit Defects (cracks, leaks etc.) within and beyond the defects liability period (DLP)

  • Discrepancy in unit deliverables due to undelivered/un-installed standard unit finishes and furniture

  • Endorse concerns to the appropriate departments (e.g., Post Turnover Unit, Property Management Office, Engineering, etc.).

  • Track and follow up endorsed concerns to ensure timely resolution.

  • Ensure compliance with service level standards (acknowledgment within 24 hours, resolution within the defined timeline).

  • Generate weekly summary reports reflecting volume, resolution rate, and common concerns.

  • Report recurring issues or process gaps to the Supervisor for further action.

JOB QUALIFICATIONS AND SKILLS REQUIRED

  1. Bachelor's degree in communication, Business Administration, or any related field

  2. At least 1 year of experience in customer service or email support

  3. Strong written communication skills with attention to detail

  4. Proficiency in Microsoft Outlook, Excel, and tracking systems

  5. Ability to manage multiple tasks and maintain professionalism under pressure

Job Types: Full-time, Permanent

Pay: From Php21,000.00 per month

Benefits:

  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Are you amenable to work onsite?
  • How much is your expected salary?

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

  • Email Support Representative

    9 hours ago

    Pasay, National Capital Region, Philippines Reliasourcing Inc. Full time ₱250,000 - ₱500,000 per year

    Job Title: Email Support RepresentativeWork Setup:Full Onsite in Pasay & Shifting ScheduleJob Summary:As an Email Support Representative, you will be the frontline of player communication, handling inquiries and concerns via email with professionalism, empathy, and efficiency. You'll assist players with a variety of issues including account access, payment...

  • chat/email support

    2 days ago

    General Santos P, Philippines SixEleven Full time ₱120,000 - ₱180,000 per year

    Job Title: Chat/Email Support SpecialistCompany: Sixeleven Global Services and Solutions, Inc.Location: 4th Floor, Joji Ilagan International School, Leon Lldo St., General Santos CityWork Setup: Office-basedJob Type: Full-timeJob Summary:Join Sixeleven Global Services and Solutions, Inc. as a Chat/Email Support Specialist handling email-based tickets for...

  • Coordinator (Administrative)

    2 weeks ago

    Pasay, National Capital Region, Philippines Ben Line Agencies Phils. Full time ₱144,000 - ₱300,000 per year

    JOB RESPONSIBILITIES:Office administrative role in support of the functions of the Sr. Coordinator, AOM and the Boarding Officers.Answer email/phone calls and monitor crew movements and timely response to emails/inquiries.Arrange transport and hotel bookings for the crew/supernumerary.Prepare clearance of the arriving and disembarking crews. Extends...

  • trucking coordinator

    1 week ago

    Maysilo P, Philippines 2C Crystal Trucking Services Full time ₱240,000 - ₱264,000 per year

    Job Summary:The Trucking Coordinator plays a vital role in coordinating trucking operations, ensuring efficient transportation of goods and containers. The role involves pre-advising shipping lines, coordinating with port authorities, coordinating delivery status, and ensuring the timely return of empty containers. The Trucking Coordinator also handles...

  • Compliance Coordinator

    1 week ago

    Tacloban P, Philippines Virtual Staffing Solutions Full time ₱80,000 - ₱120,000 per year

    DescriptionThe Compliance Coordinator is responsible for managing the entire lifecycle of compliance violations, from initial identification to final resolution. This role requires a detail-oriented individual who excels at process management, clear communication, and persistent follow-up to ensure all violations are addressed promptly and documented...

  • Project Coordinator

    2 weeks ago

    Mandaue City P, Philippines insystic corp Full time ₱120,000 - ₱192,000 per year

    Job Summary:The Telecom Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.Duties and Responsibilities:●...

  • Delivery Coordinator

    1 week ago

    Pasay, National Capital Region, Philippines MANDAUE FOAM INC PHILFOAM FURNISHING INDUSTRIES INC Full time ₱300,000 - ₱450,000 per year

    Conducts roving in showroom on a daily basisResponsible in creating orders subject for replenishment in the SAP system.Prepare list of items subject for replenishment and give to showroom warehouse staff forpreparation.Assists in the arrangement of showroom warehouse.Responsible in receiving and checking items from warehouse hubs.Reports to warehouse hubs...

  • Logistics Coordinator/Associate

    2 days ago

    Balintawak P, Philippines Capitol Steel Corporation Full time ₱300,000 - ₱450,000 per year

    Job HighlightsWork + Health – We support health and wellnessGo Digital – Learn digitalization and stay aheadHelp Create a Green Future - We are 100% RE-poweredMentorship by expat consultants and expertsReady to become part of our dynamic team? We're seeking candidates with the right skills and experience for this role. If you think you match the profile,...

  • Community Relations Coordinator

    2 days ago

    Pasay, National Capital Region, Philippines VA Masters Full time ₱350,000 - ₱1,050,000 per year

    We're looking for a skilled Community Relations Coordinator with a strong SEO background to boost organic traffic, strengthen engagement, and grow brand visibility for our cosmetics company. This position blends community management with SEO strategy—focusing on Facebook, Amazon, and our website—to create meaningful connections and drive conversions. The...

  • Sales Coordinator

    8 hours ago

    Novaliches Proper P, Philippines TCCK INDUSTRIAL CO Novaliches Quezon City Full time ₱286,400 - ₱291,600 per year

    Key ResponsibilitiesPrepare and send sales quotations; coordinate with suppliers & internal teams.Conduct follow-ups (calls/emails), maintain CRM trackers, and update pipeline.Create SO/PO and monitor order status, deliveries, and documentation.Encode and track transactions in SAP Business One.QualificationsStrong written/verbal communication; organized and...