Contact Center Process Associate

5 days ago


Manila, National Capital Region, Philippines Capgemini Engineering Full time ₱800,000 - ₱1,200,000 per year

Job Description

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.

Job Description - Grade Specific

Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.

Ref. code

282986-en_US

Posted on

04 Nov 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Manila

Business unit

Business Services

Brand

Capgemini

Professional communities

Business Analysis



  • Manila, National Capital Region, Philippines Capgemini Full time

    ManilaContact Center Process AssociateJob DescriptionBusiness Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Job Description - Grade...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱150,000 - ₱250,000 per year

    Job Description We are seeking a Contact Center Process Associate to serve as the first point of contact for our customers, delivering exceptional service and support across multiple communication channels. This role is key to ensuring customer satisfaction by addressing inquiries, resolving concerns, and providing timely, effective solutions.Key...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱1,000,000 - ₱1,500,000 per year

    Contact Center Process Senior Associate Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific...


  • Manila, National Capital Region, Philippines IDP Education Ltd Full time ₱2,000,000 - ₱2,500,000 per year

    IDP Education LimitedAbout IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000...


  • Manila, National Capital Region, Philippines Capgemini Full time

    Job Description The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat. Mentioned below are key duties:Respond to customer inquiries...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱250,000 - ₱300,000 per year

    Job Description The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat.Mentioned below are key duties:• Respond to customer...


  • Manila, National Capital Region, Philippines Fortrea Full time ₱900,000 - ₱1,200,000 per year

    Job OverviewThe Medical Contact Center Sr. Specialist will be responsible for responding to medical information queries, product quality complaints, and any general queries that may be received via the Medical Contact Center.Summary Of ResponsibilitiesReceive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and...


  • Manila, National Capital Region, Philippines Fortrea Full time $30,000 - $60,000 per year

    Job OverviewThe Medical Contact Center Sr. Specialist will be responsible for responding to medical information queries, product quality complaints, and any general queries that may be received via the Medical Contact Center.Summary Of ResponsibilitiesReceive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and...


  • Manila, National Capital Region, Philippines Fortrea Full time ₱30,000 - ₱60,000 per year

    Job Overview:The Medical Contact Center Sr. Specialist will be responsible for responding to medical information queries, product quality complaints, and any general queries that may be received via the Medical Contact Center.Summary of Responsibilities:Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱220,000 - ₱250,000 per year

    Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Performs analysis of processes, systems, data and business...