Know Your Customer

3 days ago

Makati City, National Capital Region, Philippines ANZ Full time ₱500,000 - ₱1,000,000 per year
About UsAbout the Role
  • Answer all calls and emails in a professional manner with a first contact resolution culture
  • Recognise issues requiring escalation and act accordingly
  • Gain understanding of customer queries/concerns by researching customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
  • Advocate your team's value proposition with all interactions aligned to customer centricity values
  • Work to provide a solution completely and in a timely manner in line with SLA
  • Achieve target productivity and understands and uses ATOM correctly
  • Proactively identify customer contact trends and looking for process improvements to add value to the customer and the bank.
  • Be a reliable source of information to all external and internal customers
  • Perform a wide range of activities which include, but are not limited to, complex KYC verification & loading, complex OCDD, complex customer remediation, data remediation, KYC maintenance, customer contact and follow up.
What will you bring?
  • Experience in a Contact Centre environment is preferred
  • Previous KYC knowledge is preferable
  • Effective communication (both verbal and written communication) and listening skills including the ability to engage and manage conversations
  • Has good attention to detail
  • Good investigative skills and Problem-solving skills
  • Ability to handle and deal with difficult situations
  • Ability to interpret data and information using critical and analytical thinking to come up with useful insights to resolve problems
  • Ability to shift between multi-channel contact strategy
  • A positive attitude and willingness to contribute to the successful KYC team environment

ANZ

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