SAP support for FICO/Treasury

18 hours ago

Makati City, National Capital Region, Philippines LanceSoft, Inc. Full time ₱900,000 - ₱1,200,000 per year

Position: SAP AMS
L2/L3 AMS support for FICO/Treasury

Job Location: Unit 818, Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226, Makati, Makati City, Philippines

Job type: 6 MONTHS CONTRACT

Work setup: HYBRID

Shift schedule: Regular shift

Primary Goal:
Act as the first point of contact for SAP end users, ensuring basic support, issue triaging, and user enablement across SAP modules.

Key Responsibilities

  • User Interaction & Issue Logging:
    • Receive incident and service requests
    • Log tickets in ITSM tools
    • Initial response within SLA
  • Basic Issue Resolution:
    • Handle login failures, password resets, basic navigation issues
    • Assist with transactional data errors
  • Ticket Routing & Prioritization:
    • Assign tickets to L2/L3
    • Prioritize based on impact
    • Monitor and escalate if needed
  • Preliminary Troubleshooting & Validation:
    • Reproduce issues
    • Validate master data
    • Perform basic SAP GUI checks
  • Knowledge Base & SOP Support:
    • Refer and update SOPs and FAQs
    • Contribute to knowledge base
  • User Management (if authorized):
    • Process or raise access requests
    • Coordinate with SAP Security team
  • Monitoring & Reporting:
    • Prepare ticket reports

Skill Requirements


• SAP Navigation: Proficient in SAP GUI & Fiori


• ITIL Framework: Basic knowledge of incident/request/problem management


• Communication Skills: Strong documentation and user interaction


• Analytical Skills: Basic troubleshooting and issue replication


• Process Awareness: Familiarity with SAP processes (O2C, P2P)

  • • Tools: ServiceNow, SAP SolMan, Outlook, Excel, MS Teams

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