Operations Executive

3 days ago

Ayala Alabang, National Capital Region, Philippines Luce Full time ₱10,250,000 - ₱13,500,000 per year

We're a Singapore-based service platform looking for an Operations Executive to join our team in Indonesia, Batam As one of Financial Times Singapore's fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

Luce SG is a tech-powered services provider for residential and commercial needs for customers in Singapore. Our services include part-time maid services, ad hoc home cleaning, office cleaning and commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is to give our customers a great day, and we're doing so by building a platform where they can get the help, they need all in one place.

We're looking for people who want to be part of this mission. If you're looking to build your career, achieve your goals, and realize your full potential - come and join us.

The Position: We're looking for an Operations Executive

Responsibilities:

  • Being directly involved in the day-to-day operations of the company services department
  • Periodically rotate through the work duties of executive-level staff in the operations department.
  • Propose modifications for the work duties of executive staff to increase work efficiency, decrease human error and align the executive's work duties with other departments
  • Directly manage the performance and KPI achievement of a team of operations executives based overseas
  • Track changes in work processes and periodically update standard operating procedure manuals
  • Research pricing and service trends of national and international competitors
  • Create plans for implementing and improving business strategies in the operations department
  • Assess the company's operational and strategic performance
  • Align processes, resources-planning and department goals with the company's overall business strategy
  • Provide support to executive-level staff when the company undergoes significant organisational changes

Requirements:

  • Ensure the smooth running of operations by working with operation supervisors
  • Resolve escalated client issues brought up to Operations by Customer Service
  • Conduct daily, weekly, and monthly checks to ensure that operational processes are being followed by operations supervisors under you
  • Deal with escalated worker issues that your operations supervisors are unable to handle
  • Working with the sales department to provide operations input on large tender quotations
  • Ensure that there are sufficient workers to fulfil all cleaning contracts in your sector at any time by working with HR
  • Work with Operations Manager to improve work processes, and grow the business
  • Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma, in any field.
  • Able to communicate in Mandarin, because need to deal with Chinese speaking candidates and clients
  • Good interpersonal skills.

Role Details:

  • Location: Batam, ID
  • Working Hours: 8:30 AM - 6:00 PM SGT, hybrid arrangement (1 day per week from home upon entering full time), shifting workdays.
  • Salary Range: IDR 10,250,000 – 13,250,000
  • Bonuses: a 13th-month bonus, Performance bonus & Company bonus upon entering permanent status

Note:

  • Please attach your latest CV for an increased chance of success.
  • Kindly check your Spam folder regularly in case our hiring test email ends up there.

Thank you

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