Operations Analyst
3 hours ago
Job Title:
Operations Analyst / Engagement Specialist
Skills:
Strong knowledge of engagement, admin processes, job codes, and risk workflows.
Experience:
at least 3 years of experience in engagement / admin process / risk workflows
Location:
Alabang, Muntinlupa City
We at Coforge are hiring an Operations Analyst / Engagement Specialist with the following skillset:
Engagement & Risk Support
- Assist in completing Engagement Risk Assessments (ERA) and documentation on the global system
- Support Sentinel Approval Number (SAN) creation requests by preparing required inputs and ensuring compliance with process standards.
- Escalate risk issues or anomalies to the Engagement Support Lead.
Job & Code Management
- Execute job code creation, modification, and closure activities in line with business requirements.
- Maintain the data (codes) and ensure correctness in setup.
- Support job code confirmations and ensure approvals are documented and tracked.
Operational Execution
- Provide setup and maintenance support for KCC systems and related databases (knowledge management system).
- Monitor and update Work-in-Progress (WIP) records to ensure accurate reporting.
- Perform exception handling by investigating issues, documenting root causes, and resolving them under guidance from the Lead.
Client & Stakeholder Interaction
- Support the client engagement survey process – preparing survey forms, consolidating results, and sharing reports.
- Collaborate with cross-functional teams (finance, operations, IT) for smooth execution of engagement activities.
- Provide timely responses to internal and external queries related to engagement processes.
Reporting & Continuous Improvement
- Prepare and maintain logs, trackers, and reports for engagement support activities.
- Contribute to process documentation and ensure compliance with internal controls and audit requirements.
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