Operations Analyst

2 hours ago

Ayala Alabang, National Capital Region, Philippines Coforge Full time ₱900,000 - ₱1,200,000 per year

Job Title:
Operations Analyst / Engagement Specialist

Skills:
Strong knowledge of engagement, admin processes, job codes, and risk workflows.

Experience:
at least 3 years of experience in engagement / admin process / risk workflows

Location:
Alabang, Muntinlupa City

We at Coforge are hiring an Operations Analyst / Engagement Specialist with the following skillset:

Engagement & Risk Support

  • Assist in completing Engagement Risk Assessments (ERA) and documentation on the global system
  • Support Sentinel Approval Number (SAN) creation requests by preparing required inputs and ensuring compliance with process standards.
  • Escalate risk issues or anomalies to the Engagement Support Lead.

Job & Code Management

  • Execute job code creation, modification, and closure activities in line with business requirements.
  • Maintain the data (codes) and ensure correctness in setup.
  • Support job code confirmations and ensure approvals are documented and tracked.

Operational Execution

  • Provide setup and maintenance support for KCC systems and related databases (knowledge management system).
  • Monitor and update Work-in-Progress (WIP) records to ensure accurate reporting.
  • Perform exception handling by investigating issues, documenting root causes, and resolving them under guidance from the Lead.

Client & Stakeholder Interaction

  • Support the client engagement survey process – preparing survey forms, consolidating results, and sharing reports.
  • Collaborate with cross-functional teams (finance, operations, IT) for smooth execution of engagement activities.
  • Provide timely responses to internal and external queries related to engagement processes.

Reporting & Continuous Improvement

  • Prepare and maintain logs, trackers, and reports for engagement support activities.
  • Contribute to process documentation and ensure compliance with internal controls and audit requirements.

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