Guest Service Agent

3 days ago

Makati City, National Capital Region, Philippines Eton Properties Philippines Inc. Full time ₱80,000 - ₱120,000 per year

Job Summary:

The position is responsible for the overall customer service impression of the property for handling guests' check-in, check-out, requests, and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.

General Responsibilities:

  • Ensures efficient customer services are given to guests
  • Assists in pre-registration and blocking of rooms
  • Follows the standard check-in and check-out procedure
  • Collects payment for the room accommodation for the entire stay and a deposit for incidental charges.
  • Handles and maintains cash float and an accurate report on official receipts and vouchers
  • Coordinates room status updates with the Housekeeping Department for early check-in request
  • Converts an inquiry into a walk-in reservation
  • Checks the availability of higher availability to upsell rooms and increase revenue
  • Assists guests with their transportation requirements
  • Coordinates luggage assistance and storage with Bellman
  • Coordinates guest requests with the concerned department. Makes a follow-up with a guest to ensure requests have been met to their satisfaction
  • Provides information about hotel services and assists guests with all inquiries
  • Performs cashiering-related functions
  • Knowledgeable on the property management system
  • Takes same-day reservations and future reservations when necessary
  • Knowledge of cancellation and no-show policies
  • Handles room transfer and extension of stay
  • Handles proper procedures when receiving mails, fax, packages, food delivery and messages for guests
  • Reports any unusual occurrences or requests to the Duty Manager or AFOM
  • Maintains the cleanliness and neatness of the front desk area
  • Assists the Duty Manager regarding Night Audit
  • Knows all safety and emergency procedures and is aware of accident prevention policies
  • Answers incoming calls with a polite and courteous manner
  • Logs all wake-up call requests and coordinates with the Telephone operator.
  • Perform other tasks requested or assigned by the Assistant Front Office Manager and Duty Manager.

Schedule

  • 6 days per week and a shifting schedule

Compensation

  • Basic Pay + Performance Incentives entitlement upon the date of hire
  • Duty Meal
  • Uniform
  • Company Leave Benefits (12VL/12SL) - pro rated and earning upon date of hire
  • HMO with two (2) dependents
  • Others to be discussed

Minimum Requirement

  • Candidate must possess at a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 1 - 2 Year(s) of working experience as Front Office Agent / Guest Service Agent in a Hotel setting
  • Required Skill(s): Excellent Customer Service, Cashiering, PMS

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