URGENT: Automotive Service Advisor Assistant

4 days ago

Work from Home, Philippines Workstaff360 Full time $33,600 - $36,480 per year
Description
  • Greet customers virtually (via phone/email) and act as the first point of contact.
  • Answer and route incoming calls professionally.
  • Schedule customer appointments and service reminders.
  • Write and process repair orders with accuracy.
  • Assign jobs to technicians, track progress, and relay updates.
  • Communicate service updates between customers, technicians, and managers.
  • Order parts and coordinate with suppliers for availability.
  • Create estimates and present them to customers in a professional, non-pushy manner.
  • Provide exceptional customer support with empathy and patience.
  • Assist with billing, invoicing, and service documentation.
  • Handle warranty company and insurance company approvals for repair jobs.
  • Support technicians by relaying key details and ensuring timely task execution.
  • Upsell maintenance services where appropriate.
  • Perform administrative tasks such as logging records, tracking workflows, and maintaining databases.
Hard Requirements:
  • Automotive background or experience in a related field is required
  • Active listening and strong customer service orientation.
  • Time management and ability to prioritize tasks effectively.
  • Adaptability in handling changing schedules and customer needs.
  • Technical proficiency with CRMs, automotive service platforms, and web-based tools.
  • Problem-solving abilities and initiative in handling customer or workflow issues.
  • Attention to detail when processing repair orders, estimates, and parts.
  • Empathy and patience when dealing with customers, warranty companies, and insurance representatives.
  • Ability to multitask in a fast-paced service environment.
  • Professionalism in both written and verbal communication.
  • Training will be provided on AutoFluent and CCC One software.
  • Expected to use company-provided or recommended systems (e.g., Twilio, RingCentral) for communication.
Schedule:
  • 40 hours per week
  • Monday to Friday
  • 8AM - 5PM Eastern Standard Time Zone
Offer and Benefits:
  • $5-$7USD/hour
  • HMO coverage after 1 year of employment.
About WorkStaff360

Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth

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