Administrator, Employee Services

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

Responsible for receiving, verifying, inputting and processing information triggered by system and assigned by supervising manager and/or stakeholders based on agreed and communicated process guidelines. Performs routine activities following process workflows on employee life cycle and responds to ad hoc queries coming from employees and counterparts from wider People function.

Our Functional Area

Trusted advisor or career coach, project manager or strategist, recruitment administrator, talent expert or experienced generalist? As part of our global People (Advisory) team, you can expect to utilize and develop your skills across every aspect of human resources and talent management.

Whilst traditional HR tasks are an important component of our work, we also apply this practical knowledge to high-level strategic initiatives that deliver on our employer value proposition to best enable and grow our business. We lead and manage significant projects to attract, retain and engage the best people, and we are recognized for our ability to get the job done.

We're proud of our high performance work ethic, as well as the central role that we play in fostering an inclusive and collaborative culture. Through extensive contact with partners and business services leaders, we are trusted to offer advice and implement changes that help our teams perform at the highest level and deliver outstanding client service. Working with us will enable you to become a great professional, and develop a uniquely broad range of experience to draw on throughout your career.

Duties and Accountabilities1

To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements are representative of knowledge, skill and ability required for the role.

·       Administer Employee Hiring and Onboarding process by executing defined guidelines and workflows, coordinating with Onboarding team and relevant parties to ensure a seamless onboarding experience of the new employee.

o   Monitoring of pipeline joiners, send follow up emails to ensure that all mandatory requirements per jurisdiction are entered in the system prior hiring process.

o   Assist in the New Joiner Induction Program. Coordinates with internal stakeholders for account creation and other IT set up, induction schedule, PA and buddy assignment, IT Training, conference room arrangements and other logistical requirements

·       Administration of Contingent Worker. Creates CWR profile in the HR Management System (PeopleSoft) and monitor and send reminder to Local HR for the expiration of contract.

·       Prepares Employment Verification documents and secondment letters following standard templates.

·       Process and reconcile payroll interface activities for US, London, Australia, Singapore, Manila, Middle East and Cairo, and Istanbul offices, based on payroll calendar

·       Manage Peoplesoft data changes coming from Employee Self Service Portal. Handles various data entry and uploads on the HR system for selected information such as  UK NI number, employee photo, and other transactions on behalf of the local office

·       Conduct the secured distribution of Local Partner and Counsel Data Sheets and answers queries related to the data sheet, escalate to Finance for related queries. Exit Management

·       Leaver Process Administration. Prepares related communications to leaving employee and relevant departments, set up exit interview and complete departure checklist.

·       HR Case Management System Administration. Create cases and respond to ad hoc queries from employees. Provides input for Knowledge Management within the team (including creation and ownership of documentation/job aids), sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.

·       Performs other job-related duties as assigned including providing coverage to tasks assigned.

Qualifications

• Bachelor's/College Degree
• Minimum of 3-year general administrative experience
• Customer Service skills required for the position
• Excellent communication skills – written and verbal – and ability to work at all levels
• Working knowledge of ServiceNow and  Microsoft Office tools (Outlook, Excel, PowerPoint, and Word)
• Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up

Essential Job Requirements

• 3 years of HR Administration work experience gained from working in an HR environment
• 1 year of BPO / HR Shared Services work experience in either HR Operations and HR Systems role, from a multinational, blue-chip, professional, or financial services organization
• Demonstrated ability to learn new functional concepts quickly and work with minimal supervision
• Demonstrated ability to handle and maintain confidential and sensitive information
• Ability to collaborate and actively contribute to a strong team environment, yet able to work independently and take ownership of tasks
• Client-focused attitude. Experience providing client service to internal and external client
• Ability to successfully manage multiple responsibilities with competing priorities and strict deadlines. Must have the ability to re-prioritize work as required
• Ability to communicate effectively at all levels within the firm

Location & Reporting

• This role is based in Manila and reports to the Manager, HRSS Service Delivery

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

: Philippines-Manila

Expected Workplace: Hybrid

: Aug 14, 2025, 10:55:02 AM

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