Home Based Shopify Customer Service Representative

Number of Openings: 6

DCX is all about helping you push your boundaries and keeping you ahead of the curve. As an E-Commerce Trainee, you will receive hands-on training and gain exposure to a diverse range of e-commerce skills through our E-Commerce Academy. These experiences are designed to equip you with the knowledge and tools needed to successfully support our clients, ensuring you have a successful career in the dynamic world of e-commerce.

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English
• Excellent attention to detail and accuracy
• Work well with others and be a team player
• Strong organizational and time management skills
• Adaptable, open to new experiences, and eager to take on new challenges.

WHAT YOU WILL DO

• Analyzes the customer's demographic details in addition to forming marketing strategies accordingly.
• Contributes to creating digital assets: email campaigns, client portals, and e-commerce platforms.
• Builds web stores with functionality that supports the client's needs.
• Understands how each store types of invoices for the customers.
• Keeps web stores updated with pricing, product maintenance, and graphics.
• Checks the inventory and orders samples.
• Coordinates the production of orders and ensures timely communication with suppliers about orders using an e-commerce platform.
• Provides administrative and project support for a variety of e-commerce projects.
• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: 1-2 years of direct E-Commerce, Promotional, or other similar experience.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.

• Industry Specific Software/Knowledge:

• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

• Previous store-building experience with Shopify or other platforms is a plus, but not necessary.
• Knowledge of various e-commerce platforms is a great advantage.
• Various promotional industry-specific software (i.e., Shopify, Bigcommerce, Sage, ESP, CommonSku, Syncore)

WHAT WE OFFER

• Salary Range: Php 22, ,500.00
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: Training: 2:00 AM CST - 11:00 AM CST | Post-Training: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

• Benefits of working with us:

• Industry-leading salary packages

• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW