eCommerce Customer Service Representative – Remote

3 days ago

Manila, National Capital Region, Philippines FiltaGlobal Full time ₱150,000 - ₱250,000 per year

Description

Position at FiltaGlobal Philippines Inc.


Location: Work From Home - Greater Manila, Cebu, Pampanga/Clark Schedule: Monday to Friday, 6:30 AM - 3:30 PM PHT   About the Company We are partnering with multiple international eCommerce brands that are looking for talented Customer Service Representatives to join their growing teams. These companies are committed to delivering exceptional online shopping experiences and building lasting customer relationships. They're now looking for eCommerce Customer Service Representatives to join their growing remote teams.   Why You'll Love Working With Us

  • HMO healthcare for you and your 1 dependent (with COVID insurance). 
  • 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
  • 13th-month bonus and Government-mandated benefits.
  • Computer will be provided  + internet allowance.
  • Access to work in one of our offices. 
  • Member Wellness Program + Regularization drink. 
  • Paid birthday leave + birthday cake. 
  • Welcome gift packs + Work anniversary gifts.
  • Year-End Party + Christmas hamper.
What You'll Be Doing Reporting directly to an Australia-based manager, as an eCommerce Customer Service Representative, you'll be a key driver in managing the entire customer journey, delivering the brand's promise, and providing invaluable team support. Your responsibilities include:
  • Proactively resolving customer inquiries (order issues, refunds, product knowledge) via email and live chat using Gorgias and Salesforce.
  • Managing the full customer experience from the moment an order is received through post-delivery.
  • Acting as a product expert, providing styling advice and ensuring the brand's tone of voice is consistently implemented.
  • Assessing and processing online customer returns and escalating complex complaints promptly.
  • Providing valuable insights to the team based on customer feedback to drive continuous improvement in the customer experience.
  • Supporting the wider team with essential functions like RTS, Sold Outs, and Quality Check (QC) of returns.

What You'll Bring

  • Minimum of two years of experience in customer service or a similar role.
  • Proven experience in an e-commerce Customer Service role.
  • Proficiency in Microsoft Office including Outlook, Word, and Excel.
  • Excellent written and verbal communication skills that are friendly and engaging.
  • Exceptional time management and organizational skills with a strong sense of urgency.
Bonus Points For:
  • Experience with Shopify, Salesforce, or Gorgias or other similar customer service software (Technical Tool Keywords: Gorgias, Shopify, Salesforce, AP21).
  • Demonstrated ability to take ownership, adapt easily, and multitask.
  • A great eye for design and high attention to detail.
  • Ability to proactively contribute ideas for continuous improvements in team meetings.
Ready to Apply?   We're excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire. Want to fast-track your application? Connect with Gizelle on LinkedIn. Important: This role is open to Filipino citizens only. Applications must be submitted in English.   

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