Director, Manila Sales

Your role

As Director of Manila Sales, you will lead our VSB and Small Business teams to drive growth and expand Dialpad's client base. In this role, you'll oversee a team of Managers, guiding them in engaging prospective customers, understanding their needs, and delivering tailored solutions. You'll collaborate cross-functionally with Sales, Marketing, Product, and Channel teams to align on growth objectives, optimize the sales process, and accelerate lead generation.

A key part of your role will be coaching your team to achieve both short- and long-term goals while recruiting and developing top talent. By leveraging market insights and data-driven strategies, you'll foster strong client relationships that fuel sustainable business growth.

You are an energetic and motivated sales leader who thrives in fast-paced environments. Passionate about helping businesses transform their communications, you bring resourcefulness, collaboration, and a results-driven mindset that makes you a strong asset to our leadership team.

Our VSB and Small Business teams are central to Dialpad's revenue growth and customer acquisition strategy. Working closely with Channel Partners, Sales Engineers, and Sales Managers, these teams drive sales by uncovering market opportunities and continuously refining the sales process for efficiency and impact.

This position reports to our Area Vice President, Manila Sales, and is based in our Pasig City, Metro Manila Office.

What you'll do

• Oversee Manila Small Business Sales Divisions as a 2nd-line leader
  • Traditional VSB (1–9 employees): driving growth, optimizing processes, and mentoring managers to deliver consistent performance and new business wins.
  • T-Mobile Manila: scaling a rapidly growing team, sustaining high engagement, and delivering on ambitious growth targets in close collaboration with global stakeholders.
  • SMB (10–30 employees): driving customer growth and retention in this strategic segment, maximizing expansion opportunities, and strengthening full-cycle account management.
• Build and develop talent: Recruit, coach, and mentor high-performing Sales Managers and AEs, creating a strong pipeline of future leaders.
• Engage in the sales cycle: Provide executive alignment, strategic leadership, and hands-on support to win key deals.
• Shape strategy: Contribute to planning, pipeline creation, and process optimization to accelerate SMB growth.
• Drive innovation: Experiment with new prospect engagement strategies, enhance win rates, and elevate the customer experience.
• Deliver results: Plan and execute sales strategies to exceed projections, leveraging data and cross-functional collaboration for market insights and growth initiatives.
• Optimize operations: Improve tools, systems, and processes to increase efficiency, while managing resources and budget to support product enhancements and new launches.

Skills you'll bring

• Example Revision: Core Requirements:
  • 5-8+ years of B2B SaaS sales experience, with a proven track record in the SMB segment.
  • 3-5+ years of people management experience, including 2+ years leading other managers.
  • Demonstrated ability to work cross-functionally with marketing, product, and revenue operations teams.
• Leadership & Soft Skills:
  • Strong emotional intelligence with a track record of inspiring, mentoring, and developing high-performing teams.
  • Analytical mindset with proficiency in data-driven decision-making and forecasting.
  • Experience with MEDDPICC or other value-selling frameworks is highly preferred.
  • Ability to drive innovation and continuous improvement within a fast-paced, high-growth environment.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work in a HYBRID setup
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
• Excellent internet connectivity required.