BPO SPE Voice

2 days ago

Taguig, National Capital Region, Philippines Cognizant Full time $4,000 - $6,000 per year

Job Summary
The BPO SPE Voice role is designed for professionals with 3 to 5 years of experience focusing on delivering exceptional customer service through voice support. The candidate will utilize their expertise in MS Office to manage and document interactions efficiently. This hybrid role requires adaptability to rotational shifts ensuring seamless communication in English.

Responsibilities

  • Provide exceptional voice support to customers ensuring their queries are resolved promptly and effectively
  • Utilize MS Office tools to document and manage customer interactions maintaining accurate records
  • Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs at all times
  • Collaborate with team members to enhance service delivery and achieve collective goals
  • Engage in continuous learning to stay updated with industry trends and improve service quality
  • Implement feedback from customers to refine processes and enhance satisfaction
  • Ensure compliance with company policies and procedures during all interactions
  • Monitor and report on key performance indicators to drive improvements in service delivery
  • Assist in training new team members sharing best practices and insights
  • Contribute to a positive work environment by fostering teamwork and open communication
  • Address customer complaints with empathy and professionalism aiming for resolution
  • Participate in team meetings to discuss strategies and align on objectives
  • Support initiatives that aim to improve customer experience and operational efficiency

Qualifications

  • Demonstrate proficiency in MS Office applications ensuring efficient handling of tasks
  • Exhibit strong communication skills in English both written and spoken
  • Show adaptability to rotational shifts maintaining high performance levels
  • Possess a customer-centric mindset prioritizing customer satisfaction
  • Display problem-solving skills effectively addressing customer issues
  • Have experience in a BPO environment understanding industry standards
  • Show willingness to learn and grow within the role embracing new challenges.

Certifications Required
Microsoft Office Specialist Certification

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