Medical Customer Service Representative

12 hours ago

Pasig, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱150,000 - ₱250,000 per year

We are seeking a professional and detail-oriented
Medical Customer Service Representative
to support patients by answering inquiries, resolving billing issues, and collecting self-pay balances over the phone.

Key Responsibilities:

  • Respond to patient calls regarding billing, claims, and payments
  • Process credit card payments and resolve account balances
  • Navigate systems such as GE Centricity and Epic
  • Ensure HIPAA compliance while handling patient data
  • Maintain productivity, quality, and professionalism on every call

Must-Have Qualifications:

  • High school diploma or equivalent
  • Experience in hospital or physician billing
  • Strong communication and MS Office skills
  • Familiarity with ICD-9/10, CPT, HCPC codes, and claim forms
  • Ability to remain calm during challenging calls
  • Willingness to work
    onsite
    and during
    night shifts

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