Medical Customer Service Representative
7 days ago
We are seeking a professional and detail-oriented
Medical Customer Service Representative
to support patients by answering inquiries, resolving billing issues, and collecting self-pay balances over the phone.
Key Responsibilities:
- Respond to patient calls regarding billing, claims, and payments
- Process credit card payments and resolve account balances
- Navigate systems such as GE Centricity and Epic
- Ensure HIPAA compliance while handling patient data
- Maintain productivity, quality, and professionalism on every call
Must-Have Qualifications:
- High school diploma or equivalent
- Experience in hospital or physician billing
- Strong communication and MS Office skills
- Familiarity with ICD-9/10, CPT, HCPC codes, and claim forms
- Ability to remain calm during challenging calls
- Willingness to work
onsite
and during
night shifts
-
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