Network Operations Engineer

1 day ago

Makati City, National Capital Region, Philippines Globe Telecom Full time ₱500,000 - ₱1,500,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
As a Network Resource Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and resolving network alarms, incidents, and outages. You will be responsible for creating fault tickets, performing first-line troubleshooting, escalating incidents as necessary, updating ticket statuses, and implementing changes and activities based on schedule and quality standards. Your role also involves providing timely information on incident status, resolving complaints, and collaborating with support groups and team leaders to ensure efficient incident resolution and network stability.

Duties And Responsibilities

  • Monitors and acknowledges alarms at Alarm Management System (AMS)/ Element Management system (EMS) for Core network
  • Create fault tickets for Network Incidents and Outages
  • Performs first line troubleshooting of alarms, outages, network quality / performance issues
  • Updates status of all open tickets and clears immediately upon restoration of fault
  • Escalates incidents to support group for incidents needed onsite support
  • Provides regular and timely information on the status of incidents until resolution
  • Resolves complaints endorsed by Service Desk
  • Updates status of all open tickets and clears immediately upon restoration of fault
  • Implements activities/work requests assigned by Team Leaders based on agreed schedule and quality standards
  • Implements changes for network rollout, project related/adhoc activities and provides feedback to proponent thru email
  • Performs vertical and horizontal escalation during instances of network outages or degradation

KPIs

  • Resolve incidents and complaints within the target SLA
  • Implements Network changes endorsed by engineering and SICE accurately within the specified time

Top Deliverables

  • Core network incident management, ensuring that core incidents are attended to and resolved within SLA
  • Ensure that network changes are properly executed within the time frame endorsed by SICE and Eng'g
  • Support the internal customers on their BAUs and Projects

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

  • Network Operations Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines NTT Global Networks Full time ₱900,000 - ₱1,200,000 per year

    RESPONSIBILITIES:The Network Operations Engineer provides first-line Network Surveillance and Event Management support of the Company Network. NOC Service Teams are responsible for high-level network operations support of the NTT Global Core Network and multiple Customer Networks, delivered in accordance with standard NTT Global Event Management...

  • Network Operations Engineer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Emerson Career Site Full time ₱900,000 - ₱1,200,000 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Network Operations Engineer, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an...

  • Network Engineer

    1 day ago

    Makati City, National Capital Region, Philippines ITARMI Full time ₱1,200,000 - ₱2,400,000 per year

    Join Us as an Optical / Support Network Engineer Are you passionate about optical networking and ready to make an impact in the industry? We're looking for an experienced Optical Network Engineer to join our team and work on cutting-edge projects that push the boundaries of what's possible in network technology. Essential Duties and Responsibilities:...

  • Network Operations Engineer

    7 days ago

    Makati City, National Capital Region, Philippines Bastion Payment Systems Full time ₱144,000 - ₱600,000 per year

    Duties & ResponsibilitiesLeadership & AdministrativeAssist in overseeing network operations and team performance.Develop and improve policies, procedures, and reports on network reliability, performance, and security.Support compliance and certifications (e.g., PCI DSS, ISO).Mentor and guide team members; assign tasks and monitor progress.OperationalEnsure...

  • Network Operations Engineer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Emerson Full time ₱900,000 - ₱1,200,000 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Network Operations Engineer , you will be working at the heart of our business. This means that the skills and business insight gained can serve as an...

  • Network Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time $70,000 - $120,000 per year

    About the RoleThe Network Engineer will be in charge of administering and maintaining the organization's network infrastructure. This position involves assuring network stability, performance, and security, as well as supporting network-related projects and operations. The suitable candidate will be highly technical in Huawei and Fortinet networking/security...

  • Manager, Network Operations

    1 day ago

    Makati City, National Capital Region, Philippines Continent 8 Technologies Full time ₱120,000 - ₱180,000 per year

    As part of our continued expansion, we are hiring a regional Network Operations Manager in Manila, Philippines to join our growing Network Leadership team. The successful candidate will manage a team of Network Engineers in the Asia-Pacific region.This position is critical in maintaining the daily operations of Continent8s global backbone network, IP Transit...

  • Network Operations Center

    7 days ago

    Quezon City, National Capital Region, Philippines Best Resource Enterprise Network Inc. Full time ₱576,000 - ₱720,000 per year

    Overall Description:Responsible for monitoring and maintaining the stability and performance of the company's systems.­­­­­­­­Key Responsibilities:· Monitor data center systems and network traffic to ensure continuous and stable system operations.· Identify performance bottlenecks or unusual traffic patterns and coordinate with the team for...

  • Network Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Keep networks secure, stable, and future-ready with global exposure Cybersecurity is a battlefield without boundaries and you can be right at the frontlines without leaving the Philippines. This role lets you shape the future of secure networks, gain world-class exposure, and build a career that thrives on both innovation and protection in a globally...

  • Network Deployment Engineer

    5 days ago

    Makati City, National Capital Region, Philippines Continent 8 Technologies Full time $90,000 - $120,000 per year

    As part of our continued expansion, we are on the lookout for a Network Deployment Engineer (IC2-G4) to join our growing network team. Based in Manila, Philippines, the successful individual will join the global team currently spread across Europe & North America.This position will have a primary focus on the design, deployment and ongoing management of a...