Salesforce Lead

14 hours ago

Pasig, National Capital Region, Philippines Lennor Group Full time ₱60,000 - ₱85,000 per year

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a
global technology company
in their search for a
Salesforce Lead
based in
Ortigas
Salary Range
: up to ₱85,000

Work Setup: Onsite

Shift Schedule
: Day Shift, 8:00 am - 5:00 pm

Location
: Ortigas

Your Responsibilities

  • Supervise and manage an L2 team (7 members)
  • Ensure SLAs are met.
  • Track production issues, follow through resolution (workaround and fixes).
  • Coordinate activities across other technical teams.
  • Act as the SPOC of the team on all stakeholder management.
  • Dispatch workload across the team. Ensure productivity of resources.
  • Ensure that the team have adequate knowledge and skills to perform incident management and service request fulfillment. Provide and execute plans to bridge gaps.
  • Make sure that the team complies to company and clients policies.
  • Serve as the functional and technical SME of the team by default.
  • Participate in continuous improvement initiatives and ensure delivery of assigned tasks from the management team.

What We're Looking For

  • Must have at least 5 years working experience on SF Sales Cloud and SF Service Cloud.
  • Must have at least 2 years experience leading a small-size (7 total members) L2 support team.
  • Experience in Marketing Cloud is an advantage.
  • Experience in Heroku and AWS is an advantage.
  • Knowledge in ITIL is an advantage

Ready to take the next step in your career? Submit your application now

  • We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

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