Assistant Manager with Revenue Cycle Management

3 days ago

Iloilo City, Western Visayas, Philippines Kavi Global Full time ₱900,000 - ₱1,200,000 per year

We are currently seeking seasoned Call Center Leaders to manage our healthcare claims processing delivery center. This leadership position involves overseeing Assistant Managers and managing a team of 50 Claim Resolution Specialists. The role is performance-focused, requiring strong leadership, organization, and people skills.

Ideal candidates should have prior experience in call center operations, particularly in healthcare back-office environments such as Revenue Cycle Management (RCM) or Accounts Receivable (AR).

Key Responsibilities

  • Supervise two call center supervisors managing both inbound and outbound teams.
  • Guide and coach team members on best practices for resolving claims.
  • Monitor and manage team metrics and productivity to meet operational goals.
  • Promote a high-performance culture focused on accountability, improvement, and excellence.
  • Oversee workforce planning and set team objectives.
  • Ensure high levels of customer satisfaction in all service interactions.
  • Track and improve team performance, including payroll accuracy.
  • Provide ongoing feedback and coaching to drive individual and team success.
  • Communicate process updates clearly and consistently.
  • Collaborate with internal departments like Quality Assurance, Training, IT, and Recruitment.
  • Handle staffing responsibilities, including hiring, performance management, and terminations.
  • Act as a subject matter expert on client processes and needs. Perform other duties as assigned.

Required Qualifications:

  • 5-7 years of experience in call center operations, ideally within healthcare (RCM/AR preferred).
  • 3–5 years of management experience.
  • Bachelor's degree or equivalent work experience.
  • Fluency in English (verbal and written).
  • Strong organizational and communication skills.
  • Willingness to work assigned shifts (including training) aligned with U.S. CST hours.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
  • Skilled in conflict resolution and problem-solving.
  • Customer service mindset with strong attention to detail and empathy.
  • Able to manage multiple priorities and work independently in a dynamic environment.
  • Effective at building relationships and fostering team collaboration.

Additional Requirements:

  • Must pass background/security checks and drug screening as part of the hiring process.

Why Join Us?

At Kavi Philippines, we value your contributions and support your professional development. If you're looking for a company where your leadership makes a difference, apply now

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