Information Technology Service Desk

5 days ago

Quezon City, National Capital Region, Philippines Systemantech Inc. Full time ₱40,000 - ₱60,000 per year

Company Description

Systemantech Inc. is a trusted IT Outsourcing and IT Management Solutions Provider, offering a comprehensive range of IT services. From simple manpower augmentation to complex Desktop Management Services and IT Management, the company supports businesses in achieving their objectives. With a focus on maximizing IT infrastructure performance, Systemantech delivers cost-effective solutions that allow clients to focus on their core operations. As a reliable technology partner, Systemantech ensures that technology becomes a tool for business improvement rather than a complication.

Role Description

This is a full-time, on-site role for an Information Technology Service Desk position located in Quezon City. The Service Desk role involves providing technical support for IT-related issues, managing incident resolution, and assisting users with troubleshooting hardware, software, and network concerns. The role also includes monitoring and maintaining IT systems while delivering excellent customer service to fulfill user needs and inquiries.

Qualifications

  • Proficiency in Technical Support and Information Technology practices
  • Capabilities in Troubleshooting and IT Service Management
  • Strong Customer Service skills to address user inquiries effectively
  • Ability to work collaboratively within an IT service environment
  • Knowledge of IT infrastructure and prior technical support experience preferred
  • Bachelor's degree in Computer Science, IT, or a related field is a plus

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