Customer Service Representatives

1 day ago

Cebu City, Central Visayas, Philippines CSV Now Philippines Full time ₱20,000 - ₱40,000 per year

Job Title: Customer Service Representatives (Logistics Account | Onsite – Night Shift | ASAP | Mass Hiring)

Company: CSV Now Philippines

Location: 1Nito Tower Building, Cebu City, Cebu

Job Type: Full-time | Onsite

Company Overview:

CSV Now, a well-established talent acquisition partner for Silicon Valley startups, is expanding into the BPO industry to deliver tailored customer support solutions for small and medium-sized businesses.

This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now as we continue to grow our operations in the Philippines.

Role Overview:

We're hiring for Customer Service Representatives to join our expanding Logistics Account team

If you're someone who thrives in a fast-paced environment and enjoys helping people, this role is for you. You'll be the first point of contact for customers, handling inbound calls and support tickets related to shipment tracking, delivery updates, and logistics inquiries.

This is more than just a job, it's a chance to build your career, sharpen your communication skills, and grow with a company that values your potential.

What You'll Be Doing:

  • Serve as the main point of contact for customers, assisting with inquiries via calls and support tickets.
  • Maintain a positive, empathetic, and professional attitude in every customer interaction.
  • Use the company's knowledge base and internal resources to provide accurate, timely responses to product or service-related questions.
  • Handle logistics-related concerns such as shipment tracking, delivery delays, lost packages, and order status updates.
  • Coordinate with the internal departments to ensure fast and efficient resolution of customer issues.
  • Log and document all customer interactions accurately in the CRM system to ensure traceability and follow-up.
  • Collaborate with team members and cross-functional departments to ensure smooth communication and service delivery.
  • Escalate unresolved, complex, or sensitive cases according to client-specific protocols and escalation procedures.

Who We're Looking For:

  • Open to candidates with no BPO experience
  • Strong English communication skills, both written and verbal
  • Excellent comprehension and active listening skills
  • A quick learner with the ability to adapt to new tools, systems, and processes
  • Experience in inbound support, ticketing systems, or logistics accounts is a plus

Work Schedule & Location:

  • Onsite at 1Nito Tower, Cebu City
  • Night shift, with openness to a shifting schedule
  • Immediate availability preferred

Perks and Benefits:

  • Enjoy a 13th-month salary
  • 10% night differential
  • HMO coverage starting after 90 days
  • Full government-mandated benefits
  • Exciting career growth opportunities in a pioneering account
  • Positive, collaborative, and growth-driven work environment

Visit us for walk-in applications:

15 Floor, 1Nito Tower, Cebu City Monday to Friday | 9:00 AM – 4:00 PM

Limited slots available – don't miss this opportunity

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