IT Operations Analyst

2 weeks ago

Western Bicutan, Philippines UpSkill MNL Full time ₱360,000 - ₱480,000 per year

Qualifications:

  • Basic knowledge of networking, server concepts and incident response principles.
  • At least 2-4 years of experience in revenue monitoring, alert triage, or a related field.
  • Familiar with ITIL framework or have undergone ITIL foundation training
  • Familiarity on ticketing systems (i.e. Jira, ServiceNow, etc.)
  • Previous experience in a leadership or senior analyst role is a plus
  • Experience with monitoring tools, dashboards, and data analysis platforms.
  • May require shift-based work or on-call support for critical issues.
  • Willing to work on a required shift, including evenings, weekends, and holidays, depending on business needs.

Job Description:

  • Oversee the daily activities of analysts, ensuring all monitoring tasks are performed efficiently.
  • Act as the first escalation point for analysts when revenue drops or critical alerts arise.
  • Assist the team with investigations, troubleshooting, and identifying resolutions.
  • Ensure revenue trends and alerts are being actively monitored and analyzed.
  • Review flagged anomalies and validate findings before escalating to the Manager or other teams.
  • Maintain detailed documentation of incidents, investigations, and resolutions.
  • Coordinate with other departments to resolve minor issues before escalating to the appropriate department.
  • Identify inefficiencies in monitoring processes and recommend enhancements.
  • Train and mentor team members on best practices, tools, and troubleshooting techniques.
  • Ensure compliance with escalation protocols and incident response procedures.
  • Compile and review reports on revenue fluctuations, alert trends, and issue resolution metrics.
  • Assist in preparing detailed reports for upper-level officers.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

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