Alert Triage Analyst

Qualifications:

• Basic knowledge of networking, server concepts and incident response principles.
• Understanding of log analysis and threat intelligence techniques.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple alerts efficiently.
• Familiarity on Jira ticketing systems.
• Effective communication skills for clear documentation and collaboration with team members.
• High attention to detail and a proactive approach to alerts and systems monitoring.
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Previous experience in a Network Operations Center (NOC) or similar monitoring environment.
• May require shift work, including evenings, weekends, and holidays, depending on business needs.
• Familiarity on JIRA ticketing systems.
• Willing to work on a shifting schedule.
• Willing to work on-site.

Job Description:

• Continuously monitor system alerts from various sources.
• Assess alert severity and determine whether it requires immediate action, further investigation, or escalation.
• Identify patterns and trends in alerts to detect potential incidents or system issues.
• Perform initial triage and validation of alerts to rule out false positives.
• Gather relevant data, correlate information, and document findings.
• Take appropriate first-level containment measures or actions when applicable.
• Ensure established protocols are followed when escalating confirmed incidents or system issues to the relevant teams.
• Maintain accurate records of all analyzed alerts, triage steps, and resolution.
• Contribute to the continuous improvement of triage workflows and alert-handling procedure.
• Monitoring of servers and network availability
• Incident ticket handling and updating on the ticketing tool

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person