Service Desk

Job Description:

We are looking for a Service Desk Analyst with at least 6 months of relevant experience to provide first-level technical support to end-users. The ideal candidate is knowledgeable in ServiceNow and a graduate of any computer-related course.

Responsibilities:

• Provide first-level support for hardware, software, and network-related issues via phone, email, chat, or ticketing system (ServiceNow).
• Log, track, and manage incidents and service requests in ServiceNow, ensuring timely resolution and proper escalation when needed.
• Troubleshoot and resolve issues related to desktops, laptops, printers, operating systems, and applications.
• Assist with user account management (password resets, access requests, etc.).
• Ensure excellent customer service by responding to queries in a professional and efficient manner.
• Document solutions, create knowledge base articles, and contribute to continuous process improvement.
• Collaborate with IT teams to ensure smooth resolution of escalated issues.

Qualifications:

• Graduate of any Computer-related course (IT, Computer Science, Computer Engineering, etc.).
• At least 6 months of experience in a Service Desk or Technical Support role.
• Hands-on experience using ServiceNow or any similar ITSM/ticketing tool.
• Basic knowledge of Windows OS, MS Office applications, and networking fundamentals.
• Strong problem-solving skills and customer-oriented mindset.
• Excellent communication and interpersonal skills.
• Can start ASAP.

Job Type: Full-time

Pay: Php19, Php21,000.00 per month

Benefits:

• Paid training

Application Question(s):

• What is your expected salary for this role?
• Do you have experience using Service Now (SNOW) as ticketing tool?

Work Location: In person