Branch Operations Head
5 days ago
Be part of a purpose-driven bank that values simplicity, integrity, magis, and ubuntu.
We are looking for a
Branch Operations Head
who will lead and inspire a branch team to deliver excellent service, ensure smooth day-to-day operations, and uphold the highest standards of compliance and customer care.
What You'll Do
- Oversee branch operations and service delivery to ensure compliance with bank policies, regulatory standards, and audit requirements.
- Safeguard the bank by ensuring
zero operational losses
, strict controls, and risk management. - Drive
financial performance
by boosting productivity, reducing costs, and promoting branch telesales. - Enhance
customer experience
by addressing inquiries and complaints with speed, empathy, and professionalism. - Ensure operational efficiency through proper cash handling, record-keeping, approvals, reporting, and security of branch assets.
- Lead, mentor, and motivate branch personnel—fostering teamwork, professional growth, and high engagement.
- Build strong relationships with clients, DepEd partners, regulators, and other stakeholders.
- Support strategy execution by finding innovative solutions to improve processes and service delivery.
-
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Branch Business Head
5 days ago
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