Leads Qualifier

2 weeks ago

Taguig, National Capital Region, Philippines iOPEX Technologies Full time ₱800,000 - ₱1,200,000 per year

About the role

As the Leads Qualifier, you will play a pivotal role in the Pioneer Team at iOPEX Technologies', a full-time position based in Taguig City, Metro Manila. This exciting opportunity allows you to leverage your exceptional customer service and leadership skills to qualify and manage a team of talented call centre agents, ensuring the delivery of outstanding support to our valued clients.

What you'll be doing

  1. Oversee and coordinate the activities of a team of call centre agents, ensuring high levels of productivity and performance
  2. Qualify and assess customer inquiries, identifying opportunities to convert leads into successful sales
  3. Provide guidance, coaching, and mentoring to team members, helping them develop their skills and reach their full potential
  4. Monitor team performance metrics and implement strategies to drive continuous improvement
  5. Escalate complex issues to management and collaborate with cross-functional teams to resolve customer concerns
  6. Maintain detailed records and provide regular reporting on team performance and progress

What we're looking for

  1. Minimum 1 year of experience in a call center or customer service supervisory role
  2. Strong communication and interpersonal skills, with the ability to effectively lead and motivate a team
  3. Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
  4. Proficient in using call centre software and systems to track and analyse performance data
  5. Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
  6. Relevant qualifications or certifications in customer service, sales, or a related field would be an advantage

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Please make sure to complete this application form:
  • Send a message to | Yan & Krizia)
  • Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

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