Customer Success Representative

6 days ago

Taguig, National Capital Region, Philippines Freelancer Full time

Working at are for the:

  • Self-growth enthusiasts. We kickstart our day asking, what can I improve today?
  • Trailblazers. If you're someone who takes charge and strives to have their ideas turn into instant impact, you're in
  • Data-driven. In making decisions we rely on one question, what does the data say?
  • Changemakers. Driven by our mission to bring billions of jobs to people, we're here to change lives and empower individuals worldwide.
  • Team players. Here at Freelancer, we are a pro sports team. We work together seamlessly, passing the ball of innovation and collaboration to score success as one.

About Escrow

, owned and operated by Freelancer Limited, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3.5 Billion in secured transactions while processing some of the largest domain name transfers - including , and

The impact you'll make in the team

We are looking for a passionate individual who knows how to provide great customer service. Someone who is excited by the prospect of seeing their clients businesses improve with the help of the world's safest payments platform. In this role, you will:

  • Provides exceptional customer service at all times via email, chat, and voice.
  • Provide accurate information on customers' queries
  • Flag transaction and alert payments team
  • Identify and flag potential fraud issues
  • Handles and investigates customer complaints and recommends solutions.
  • Follows through on mutually agreed remedy
  • Promotes features and benefits of using
  • Incorporates changes in work practices in response to changes requested by management
  • Adheres to Escrow policies and procedures
  • Actively contribute to team meetings, calibrations and training sessions
  • Offers suggestions for improvement
  • Performs other duties as required including but not limited to sending productivity reports, minutes of the meeting, and post mortem analyses etc

Requirements

  • Ability to express complex ideas simply and concisely
  • Self-starter
  • Detail oriented and process driven
  • Possesses excellent personal and customer service abilities
  • Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required) and some holidays
  • Strong analytical and problem solving skills
  • Ability to work in a fast paced dynamic environment

Benefits

  • You will get the opportunity to work with a US Headquartered company that is the world's largest online escrow company, which facilitates and secures large value payments.
  • You will be working with high performers across the globe (US, Canada, Argentina, UK, & Australia) that will allow you to grow and be mentored from leaders around the world.
  • Take on the challenge on a global level, working with a top-ranked website that serves 66 million customers worldwide in 247 countries and territories
  • Earn a salary that recognizes your talent and dedication
  • Comprehensive and competitive HMO benefits to keep you and your family healthy
  • Work hard, take ownership, and watch your career soar in a dynamic and meritocratic workplace
  • Enjoy a delicious, free meal every day and the added perk of free snacks and beverages, to help you stay productive and focused throughout the day
  • Experience transparency and open communication at our weekly town halls, featuring Q&A sessions with the CEO
  • Get inspired and stay engaged with our company's regular hackathons and engagement activities, where you can put your skills to the test and compete for cash prizes

  • Client Success Representative

    1 week ago

    Taguig, National Capital Region, Philippines Bossjob Full time

    AtBossjob, we believe driving change through technology is a fulfilling opportunity. As ourClient Success Representative, your main responsibilities include:Provide clients with timely, quality support by understanding and addressing their concerns via chat, email, or phone.Monitor and respond to client inquiries, escalating or collaborating with other teams...

  • Client Success Representative

    2 days ago

    Taguig, National Capital Region, Philippines Bossjob Full time

    Onsite – BGC, Taguig | Monday to Friday, 9:00 AM – 6:00 PM | Saturday – Work from HomeSalary: Php 25,000 – Php 32,000Perks and Benefits:31 Annual Paid LeavesAnnual Salary ReviewMacBook Work LaptopMonthly Employee Engagement ActivitiesAtBossjob, we believe driving change through technology is a fulfilling opportunity. As ourClient Success...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines StaffSmart Outsourcing Full time

    About the role We are looking for a Customer Service Representative - Content Moderation to join our team at StaffSmart Outsourcing. This is a full-time role based in Taguig City. As a Customer Service Representative, you will be responsible for providing high-quality support to our clients, ensuring their online content meets the required standards.What...

  • Customer Service Representative

    2 days ago

    Taguig, National Capital Region, Philippines DXC Technology Full time

    Job ID: Location: Taguig City, PhilippinesCategory: Business Process Services & Customer SupportEmployment Type: Full timeJob Description:Customer Service Representative – US Life InsuranceRoles and Responsibilities:Customer Service Representative (Life Insurance) that will enable and deliver contracted services in accordance with business policies and...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines BCS Technology International Pty Ltd Full time

    Company DescriptionBCS Technology International (BCS) is a global IT professional services organization specializing in the delivery of customized solutions in emerging technologies such as blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. With over 17 years of experience, BCS consultants have implemented end-to-end...

  • Customer Success Advocate

    2 weeks ago

    Taguig, National Capital Region, Philippines SYSGEN RPO Full time

    ResponsibilitiesProactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.Responsible for the coordination of cross-functional resources (Support, Sales, Development, Product, Implementation) to support clients with the resolution of various...

  • Customer Success Manager

    1 week ago

    Taguig, National Capital Region, Philippines pharosIQ Full time

    About the Company: pharos IQ, a global leader in "intent-to-purchase" lead generation, provides insights and demand for B2B sales and marketing success. Leveraging over 40 years of expertise, pharos IQ turns intelligence into impactful engagements for efficient global revenue growth. Powered by first-party data, it connects vendors with buyers, transforming...

  • Customer Success Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Darwinbox Full time

    Job DescriptionDarwinboxis Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+...

  • Customer Success Manager

    2 days ago

    Taguig, National Capital Region, Philippines Darwinbox Full time

    As a Customer Success Manager at Darwinbox, you'll manage strategic client relationships, drive HRMS adoption, and ensure customer success by increasing product usage and identifying growth opportunities. You'll collaborate with cross-functional teams to deliver value and align with business objectives.About Darwinbox:Darwinbox is Asia's fastest-growing HR...

  • Customer Service Representative

    16 hours ago

    Taguig, National Capital Region, Philippines HelloFresh Full time

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...