Part-Time Customer Service Agent for a Skincare Brand

1 week ago


Makati City, National Capital Region, Philippines LTVplus Full time ₱150,000 - ₱250,000 per year

94455

Requirements

Years of Experience at least 6 months in BPO

Software/platforms required Shopify

Skills and Experience Required

  • Experience in handling Ecommerce is a plus
  • Experience working remotely is a plus
  • Has great problem solving skills
  • Can work with minimum supervision

Responsibilities

  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through online portals/systems
  • Acknowledge and resolve customer complaints.
  • Serve as product expert to support customer needs
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.
  • Provide amazing customer service

If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad

Who We Are LTVplus – Your Global Remote Team

At LTVplus, we're all about delivering WOWworthy customer experiences for brands worldwide. We're a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to

  • Handle customer inquiries across email, chat, and social media like a pro.
    Be the voice of the brand, providing personalized and top- notch support.
  • Collaborate with our awesome team to boost customer satisfaction and share insights.
  • Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
  • Adapt to different client needs – because every day is a new adventure

Tech Checklist – Gotta Have It

A reliable computer (preferably younger than 3 years) and a stable high

  • speed internet connection.
  • Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome
  • A quiet, cozy workspace to handle calls and chats like a pro.

Employment type

Part-time

Department

Customer Service

Division

APAC

Location

Philippines/Metro Manila/Makati



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