Chat Sales Support

1 week ago

Pasig, National Capital Region, Philippines Swift-up Full time ₱800,000 - ₱1,200,000 per year
Key Responsibilities

1. Customer Engagement & Communication

  • Interact with customers via live chat, email, or messaging platforms in a timely, professional, and friendly manner.
  • Understand customer needs, provide accurate information about products or services, and recommend appropriate solutions.
  • Proactively initiate chat conversations with website visitors to generate sales opportunities.
  • Maintain consistent tone and brand voice in all written communications.

2. Sales & Conversion

  • Identify potential leads and convert inquiries into sales through persuasive communication and product knowledge.
  • Meet or exceed daily, weekly, and monthly sales targets (e.g., chat conversions, revenue goals, upsells).
  • Cross-sell and up-sell additional products or services based on customer needs.
  • Follow up with interested prospects to close sales or nurture future opportunities.

3. Customer Support & Satisfaction

  • Handle customer questions, concerns, and complaints with professionalism and empathy.
  • Collaborate with internal teams (support, logistics, billing) to resolve customer issues efficiently.
  • Ensure a seamless post-sale experience to encourage repeat business and customer loyalty.

4. Product Knowledge & Training

  • Maintain up-to-date knowledge of all products, pricing, promotions, and policies.
  • Communicate customer feedback and recurring issues to sales and marketing teams to improve offerings.
  • Participate in regular training sessions to enhance communication and product expertise.

5. Data Management & Reporting

  • Document all customer interactions and outcomes in CRM or chat management systems.
  • Track and analyze chat performance metrics such as response time, conversion rates, and customer satisfaction scores.
  • Provide regular reports to the Sales Manager with insights and improvement recommendations.

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