Get 10,000 SIGN-ON BONUS | Customer Service Associate | Fintech Account | Clark

1 week ago

San Fernando, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

As a Customer Service Associate for our PIONEER Financial Technology account at Sutherland Clark, you'll provide professional support across multiple channels. You'll handle inquiries with empathy, accuracy, and a strong understanding of banking services. Your ability to stay composed and adapt quickly ensures a smooth and efficient experience every time.

What you'll bring to the table:

  • Manage customer interactions with professionalism and composure, even in high-pressure situations
  • Resolve customer concerns efficiently while identifying and anticipating future needs
  • Apply insights from customer feedback to improve service quality and personal performance
  • Adapt to evolving processes and confidently handle situations with limited information or changing priorities
  • Use internal systems and technology tools effectively to assist customers and troubleshoot issues
  • Handle multiple customer interactions simultaneously while maintaining accuracy and attention to detail
  • Build rapport and trust through consistent, empathetic, and solution-oriented communication
  • Demonstrate a solid understanding of banking products and services to provide accurate and helpful support

You're the perfect fit if you have:

  • Excellent communication skills in both written and spoken English
  • Six (6) months and above experience in BPO customer service preferred (not required), with the ability to manage interactions across various channels
  • Strong problem-solving skills and effective communication
  • Ability to adapt to new technology and processes
  • Strong time management and organizational skills
  • Knowledge of banking products and services is a plus
  • Ability to stay calm under pressure and resolve issues efficiently

The good stuff coming your way

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

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