Jr Desktop Support Engineer
6 days ago
DUTIES AND RESPONSIBILITIES:
Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
Diligently attends to assigned tickets and provides support within the specified SLAs
Responsible with level 1 (phone & remote) & level 2 (on site) support.
Regularly updates on the status of assigned service request or incident.
Reports and updates helpdesk on incident or service requests encountered beyond the assigned
service request.
Provides assistance to end-users on standard applications and specialized software.
Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to
the authorized person.
Responsible in formatting/Cloning of PC, Desktop, Laptops
Network connection configuration, testing and basic troubleshooting.
Performs regular checkup of PC desktop/laptop and a like (such as but not limited to
defragmentation/patches/virus updates)
- Escalates problem that requires immediate attention of helpdesk, team leader or appropriate
authorities.
- Performs other relevant tasks that may be assigned from time to time
POSITION REQUIREMENTS/QUALIFICATIONS
a) Education & other basic requirements
At least a graduate of any four year computer course
Internship in a BPO is a plus
Amenable to the working schedule and location of the client company
With strong knowledge in operating system
Knowledgeable in PC Troubleshooting
b) Skills
Soft Skills
Communication Skills
Customer Service
Technical Skills
PC/Hardware troubleshooting
Printer, Software, Network troubleshooting
Formatting
Network configuration
c) Trainings
Job Type: Full-time
Pay: Up to Php16,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
Application Question(s):
- Estimated travel time to Clark.
- For fast processing of your application, kindly provide your viber number.
Education:
- Bachelor's (Required)
Work Location: In person
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