Jr Desktop Support Engineer

6 days ago

Clark Freeport Zone, Philippines Systemantech, Inc Full time ₱192,000 - ₱384,000 per year

DUTIES AND RESPONSIBILITIES:

  1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.

  2. Diligently attends to assigned tickets and provides support within the specified SLAs

  3. Responsible with level 1 (phone & remote) & level 2 (on site) support.

  4. Regularly updates on the status of assigned service request or incident.

  5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned

service request.

  1. Provides assistance to end-users on standard applications and specialized software.

  2. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to

the authorized person.

  1. Responsible in formatting/Cloning of PC, Desktop, Laptops

  2. Network connection configuration, testing and basic troubleshooting.

  3. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to

defragmentation/patches/virus updates)

  1. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate

authorities.

  1. Performs other relevant tasks that may be assigned from time to time

POSITION REQUIREMENTS/QUALIFICATIONS

a) Education & other basic requirements

  1. At least a graduate of any four year computer course

  2. Internship in a BPO is a plus

  3. Amenable to the working schedule and location of the client company

  4. With strong knowledge in operating system

  5. Knowledgeable in PC Troubleshooting

b) Skills

Soft Skills

  1. Communication Skills

  2. Customer Service

Technical Skills

  1. PC/Hardware troubleshooting

  2. Printer, Software, Network troubleshooting

  3. Formatting

  4. Network configuration

c) Trainings

Job Type: Full-time

Pay: Up to Php16,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance

Application Question(s):

  • Estimated travel time to Clark.
  • For fast processing of your application, kindly provide your viber number.

Education:

  • Bachelor's (Required)

Work Location: In person

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