Head of Customer Solutions

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About this opportunity:
Ericsson is looking for a dynamic and forward-thinking Head of Customer Solutions – 5G Core & OSS/BSS to join our Cloud Software & Services team in the Philippines.

This strategic and customer-facing role is critical to accelerating the country's digital transformation by delivering innovative, secure, and scalable telecom solutions.

You will lead end-to-end engagements across Core Network solution (including 5G & 4G), OSS & BSS Solution, AI Solutions, Automation & Analytics, for driving Ericsson's vision for Clean Networks, cloud-native transformation, network slicing, and API exposure & monetization.

The ideal candidate combines commercial leadership, technical acumen, project delivery expertise and a deep understanding of the Philippine telecom landscape to bring long-term value to both service providers and enterprises.

What you will do:
Customer Engagement & Digitalization Leadership

• Act as a strategic advisor to telecom operators, regulators, and enterprises, supporting the Philippines' national digital infrastructure agenda.
• Champion Clean Networks by advocating for secure, trusted, and standards-compliant network deployments.
• Lead the co-creation of localized enterprise use cases in areas like smart utilities, logistics, and public safety—leveraging slicing, private 5G, and CNFs.
• Facilitate and drive Value Creation Workshops to align customer goals with Ericsson's solutions portfolio and innovation roadmap.
• Build trusted advisor relationship externally across service providers & enterprise segments, and internal functions.

Solution Strategy & Commercial Execution

• Own the end-to-end solution lifecycle, including pre-sales, architecture definition, proposal development, and bid management. Own and grow up-selling and cross-selling initiatives.
• Lead solutioning across, solution areas like :
• Ericsson Dual-Mode Core (4G and 5G Core)
• Cloud Native Infrastructure (CNIS)
• OSS Platforms (e.g. Network Element Managers (ENM), Order Management & Enterprise Product Catalog (ECM/EOV), Orchestration, Inventory, Assurance, etc.)
• Digital BSS (e.g. Charging, Billing, Mediation, Middleware solutions, Customer Management, Value Added Services etc.)
• API exposure and NEF/ SCEF for monetization
• System integration, AI & Automation use cases
• Develop tailored commercial models for the PH market: B2C, B2B, B2B2X, SLA-based slicing, and developer-led APIs, amongst others
• Drive customer proposal creation. Align customer proposals with local market dynamics and strategic goals.

Delivery Oversight & Execution Leadership

• Govern delivery programs to ensure scope, quality, ensuring budget & time objectives are met.
• Embed Agile, CI/CD, and DevOps principles into customer projects to enable scalable and adaptable deployments.
• Serve as a key interface between customer stakeholders, delivery organizations, and Ericsson Business Units & Product Development Units (PDU)s.
• Ensure value realization, KPI tracking, and continuous optimization throughout the engagement lifecycle.

The skills you bring:
10+ years in telecom or ICT with solid experience in 5G Core, OSS/BSS, cloud-native networks and system integration aspects

• Strong understanding of the Philippine telecom market, including enterprise trends and regulatory landscape.
• Proven leadership in customer engagement, solution co-creation, and end-to-end delivery governance.
• Familiarity with Ericsson's Cloud Software & Services portfolio and transformation methodologies.

Core Skills & Competencies

• Critical Thinking: A natural problem-solver who thrives in complexity and crafts scalable strategies.
• Technical Sales Acumen: Able to articulate business value from technical solutions and drive buying confidence.
• Consultative Approach: Expert in guiding customers through digital transformation with co-created solutions.
• Cross-Domain Fluency: Experienced across 4G/5G Core, OSS, BSS, and Enterprise service domains.
• Executive Presence: Skilled in stakeholder engagement across C-level, technical, and operational levels.
• Innovation Mindset: Continuously exploring emerging technologies to shape future-ready telco solutions.
• Resilient : Working on multiple parallel initiatives and strict timelines.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:
Philippines (PH) || Taguig Bonifacio Global City

Req ID:
767282