ServiceNow Systems Admin I

5 days ago

Pasay, National Capital Region, Philippines Stefanini Group Full time


Details:
  • Automation of routine tasks through ServiceNow including design, creation and administration of key components such as:
    • Forms
    • Workflows
    • Catalog Items
    • Metrics
    • Service Level Agreements
    • Reports
    • Dashboards
  • Complete job responsibilities utilizing predefined release and change management processes
  • Contribute to continuous improvement of processes, standards, policies, working methods, and tools
  • Deliver a positive and value-added experience to clients in every interaction
  • Load, transform and maintain data interfaces between ServiceNow and other systems
  • Monitor logs, performance and overall health of ServiceNow instances
  • On-time, on-budget delivery of responsibilities (PM)
  • Other duties as assigned
  • Provide guidance and training of system usage to clients and end users
  • Relentless pursuit of quality and complete adherence to coding and quality standards
  • Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning)
  • Respond to and address client issues and inquiries in a timely fashion
  • Write and maintain up-to-date documentation related to the application administration and configuration


Details:
  • Experience (1-2 years) supporting web based applications 
  • Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
  • Knowledge of IT service management and the ITIL service operations and transition processes
  • Knowledge of relational databases
  • Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
  • Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
  • Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
  • Preferred: Knowledge of Agile/Scrum methodology

#LI-RT1, #LI-REMOTE

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