Frontline, Collections and Ledger Management Team Lead

2 days ago


Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time ₱900,000 - ₱1,200,000 per year

Job description

The Frontline, Collections and Ledger Management Section Team Lead closely monitors the daily productivity of staffs to ensure that all accounts endorsed for callout will be contacted in all efforts means. Ensures that key service levels and other key objectives are achieved; policies and process metrics are being followed on a daily basis; and timely reports given and made available for the management purposes.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. Monitors daily productivity of staffs to ensure that all accounts endorsed for callout are efficiently done through all effort means of contacting the clients and other key objectives are achieved.

2. Provides supervision and side by side trainings to Frontline, Collections and LMS associate to deliver high and quality customer service.

3. Measures the operational performance of the staff and provides necessary training, coaching or guidance if required. He/she is responsible in conducting regular meeting with staffs to discuss performance reviews and provide recommendations to improve the quality and quantity of the work done.

4. Coordination with internal Operations unit regarding policies, processes and other concerns related to the unit.

5. Ensure that customer complaints are resolved in a timely and professional manner. In severe/complex cases, he/she has to escalate to Customer Financing - HDMF Head for resolution.

6. Creates, modifies and prepares daily and periodic reports to be used internal to the unit and for the management purposes.

7. Works closely with the Customer Financing - HDMF Head in providing immediate and long term solutions to the problems encountered.



  • Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱104,000 - ₱130,878 per year

    Position: Accounts Receivable – Cash Applications / Billing / Credit and Collections / General Ledger / Revenue AccountingLocation: AlabangSetup: Temp WFH ( willing to workonsite once it required)Schedule: Night Shift (US Time)Employment: Fulltime / Regular Job Summary* Skilled finance professional with expertise across end-to-end accounting functions,...


  • Ayala Alabang, National Capital Region, Philippines Genpact Full time ₱1,200,000 - ₱2,400,000 per year

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...


  • Ayala Alabang, National Capital Region, Philippines Filinvest Alabang Inc. Full time ₱60,000 - ₱120,000 per year

    The Collection Assistant is responsible to control portfolio delinquency by meeting collection targets in terms of curing and Flow rates1.Achieved collection effectiveness and efficiency by meeting productivity benchmarks and flow rates (past due and current ratio) by performing collections efforts through email call outs.2.Expected to be expert in account...


  • Ayala Alabang, National Capital Region, Philippines Filinvest Alabang Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Collection Assistant is responsible to control portfolio delinquency by meeting collection targets in terms of curing and Flow rates.RELIEVER FOR 5 MONTHSKEY FUNCTIONS/DUTIES AND RESPONSIBILITIES1. Achieved collection effectiveness and efficiency by meeting productivity benchmarks and flow rates (past due and current ratio) by performing collections...


  • Ayala Alabang, National Capital Region, Philippines FLI Full time ₱180,000 - ₱216,000 per year

    The Collection Assistant is responsible to control portfolio delinquency by meeting collection targets in terms of curing and Flow rates1.Achieved collection effectiveness and efficiency by meeting productivity benchmarks and flow rates (past due and current ratio) by performing collections efforts through email call outs.2.Expected to be expert in account...


  • Ayala Alabang, National Capital Region, Philippines Leonio Land Holdings Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The General Ledger Accountant will be responsible to supervising various accounting tasks, including financial records keeping, management of books, and reconciliation, tracking the company's expenses, and ensuring compliance with legal and financial regulations.Job Responsibilities:Handles month-end and year-end closing procedures, including...


  • Ayala Alabang, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱900,000 - ₱1,200,000 per year

    Completed 2 years in CollegeWith at least 2 year of BPO Team Lead experience handling Revenue Cycle Management (RCM) AccountKnowledgeable in Accounts Receivable - Healthcare Account, Appeals Denial, Payment and Claims Processing for leadership level experience in Hospital revenue cycle, with expertise in billing and collectionsRCM (AR Collections Healthcare...

  • Collection Clerk

    4 days ago


    Ayala Alabang, National Capital Region, Philippines BESTLOAN FINANCE AND LEASING INC. Full time ₱15,000 - ₱30,000 per year

    We are seeking a firm, professional, and customer-focused Past Due Collector to join our collections team.Qualifications:Male/FemaleCollege Level/Vocational Course or Atleast 2 years course graduateWith or without experienceStrong communication and negotiation skills.Ability to remain professional and calm in challenging situations.Willing to work at Sta....

  • Team Lead

    4 days ago


    Ayala Alabang, National Capital Region, Philippines Moder Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Team Lead – US Mortgage Loan Processing Location: Ayala Alabang, Muntinlupa City Schedule: Night Shift | Full-time Your Role as Team LeadLead a high-performing team of mortgage loan processors supporting US-based clients. You'll be responsible for driving operational excellence, mentoring processors, and ensuring compliance and efficiency across the loan...

  • Assistant Manager

    2 days ago


    Ayala Alabang, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱312,000 - ₱626,400 per year

    Qualifications:* At least 2 years experience as Team Lead for Collections or Financial account.* At least 2 years completed in CollegeJob Type: Full-timePay: Up to Php53,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:Team Lead under Collections or Financial Account: 2 years (Preferred)Work Location: In person