Retail Voice and Email Customer Support

2 days ago

Quezon City, National Capital Region, Philippines Intelassist Inc. Full time ₱250,000 - ₱300,000 per year

Work Setup: Onsite for 1-2 months, followed by a transition to a hybrid setup.

Work Schedule: Night Shift (Eastern Time zone)

Location: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110

Job Description:

Take both voice and email inquiries (switching back and forth) from retail store customers and staff (Home Depot and Lowes)

Duties and Responsibilities:

  • Handling incoming calls from Retail Store Associates and homeowners providing them timely updates about order status and product availability
  • Provide store representatives with accurate information concerning inventory availability, order assignment and shipping details as necessary
  • Closely working with various departments to research customer issues.
  • Emailing plant schedulers/expeditors to request updated ETAs and expedite orders, contacting purchasers to verify product availability, reaching out to Order Entry for order change requests, informing the Credit Team about order damages and defects, and coordinating with the Warranty department for claims.
  • Contacting partner logistics via phone or email for delivery information and proof of deliveries.
  • Sending daily back-order reports/emails to stores and associates

Job Requirements:

  • Preferably someone who worked in an Outsourcing Company (BPO)
  • With outstanding Customer Service experience
  • Excellent Communication skills
  • Amenable to work in Eastwood, Libis Quezon City (Wfh is possible upon performance review)
  • Okay to work following US Time Zone

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • Amenable to work from home?
  • Okay on a shifting schedule?

Experience:

  • BPO : 3 years (Required)

Language:

  • English (Preferred)

Work Location: In person

  • Retail Store

    3 days ago

    Quezon City, National Capital Region, Philippines Intelassist Full time

    OverviewJob Description: Take both voice and email inquiries (switching back and forth) from retail store customers and staff (Home Depot and Lowes).ResponsibilitiesHandling incoming calls from Retail Store Associates and homeowners providing them timely updates about order status and product availabilityProvide store representatives with accurate...

  • Customer Support Advocate

    2 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱600,000 - ₱1,200,000 per year

    Customer Support Advocates play a vital role within our support team, assisting global customers through voice, chat, email, SMS, and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service.The main responsibilities of a CUSTOMER SUPPORT ADVOCATE include:Provide an...

  • URGENT HIRING Customer Support Advocate

    20 hours ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time $104,000 - $130,878 per year

    Customer Support AdvocateLocation: Frabelle Corporate Plaza, MakatiIndustry: E-commerce / Retail SupportSchedule: NightshiftCustomer Support Advocates play a vital role on our global support team, delivering exceptional service experiences across multiple communication channels—voice, email, live chat, SMS, and social media. If you're passionate about...

  • Chat and Email Customer Support Agent

    2 days ago

    Makati City, National Capital Region, Philippines Sapient - Pasay Full time ₱18,000 - ₱28,000 per year

    We're growing and we want YOU to be part of our Non-Voice Account Team in Metro Manila site Experience a one-day hiring process and salary offer up to 25K plus monthly commissionsYour Day-to-Day:Manage non-voice account tasks including data entry, email correspondence, and chat support.Provide accurate information and resolve inquiries through written...

  • Customer Support

    2 days ago

    Quezon City, National Capital Region, Philippines Sapient Global Services Full time ₱150,000 - ₱300,000 per year

    Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits We are looking for a Non-Voice Agent in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now ResponsibilitiesManage non-voice account tasks including data entry, email correspondence, and chat support. Provide accurate information and...

  • Customer Support

    2 days ago

    Quezon City, National Capital Region, Philippines Sapien Global Careers Full time ₱3,360 per year

    Easy and Fast One-day Hiring Process Earn up to 28k monthly plus more benefits We are looking for a Non-Voice Agent in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply NowResponsibilities:• Manage non-voice account tasks including data entry, email correspondence, and chat support.• Provide accurate information and...

  • Voice and Email Client Support

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CLIENT SUPPORT ASSOCIATE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture...

  • Customer Service Agent- Non-Voice/Voice

    6 days ago

    Quezon City, National Capital Region, Philippines Caldwell Communications Full time

    OverviewCustomer Service Agent- Non-Voice/Voice - 28K - Easy Account at Caldwell Communications.Job ResponsibilitiesAnswers phone calls and provides information/assistance to clientsChecks mail, fax, and internet mail to provide customer assistanceCommunicates with customers on the phone or in writing to address concernsAnswer participant questions and talk...

  • Non Voice

    6 days ago

    Quezon City, National Capital Region, Philippines Orbit Teleservices Full time

    Join to apply for the Non Voice - Logistics - Weekends Off role at Orbit Teleservices.Jumpstart your career with us We're hiring Non-Voice Associates for a Shipping & Logistics account. This is a great opportunity for fresh graduates of Finance, Accounting, Marketing, or Entrepreneurship courses. No prior work experience required—just strong attention to...

  • Email and Chat Support

    4 weeks ago

    Caloocan City, National Capital Region, Philippines Sapient Global Services Full time

    Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits We are looking for a Non-Voice Agent in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply NowResponsibilities:• Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.• Provide accurate...