Quality Assurance Specialist

2 weeks ago

Pasig, National Capital Region, Philippines JRS Business Corporation Full time $40,000 - $80,000 per year

Duties and Responsibilities:

Process Analysis and Improvement

· Analyze current operational workflows across branches and delivery teams.

· Conduct regular immersions in branches and other departments to observe actual operations, identify pain points, and gather insights

· Identify bottlenecks, inefficiencies, and areas for improvement.

· Propose and implement process enhancements using Lean, Six Sigma, or other quality methodologies.

Project Management

· Support or lead projects aimed at operational improvement.

· Coordinate with cross-functional teams including Operations, IT, HR, and Customer Service.

Training and Documentation

· Assist in creating and updating standard operating procedures (SOPs) and training manuals.

· Support in training or workshops to ensure process compliance and awareness.

Compliance and Quality Assurance

· Ensure that all branches and messengers adhere to company policies and SOPs.

Assist in conducting process audits and recommend corrective actions.

Process Analysis and Improvement

· Analyze current operational workflows across branches and delivery teams.

· Conduct regular immersions in branches and other departments to observe actual operations, identify pain points, and gather insights

· Identify bottlenecks, inefficiencies, and areas for improvement.

· Propose and implement process enhancements using Lean, Six Sigma, or other quality methodologies.

Project Management

· Support or lead projects aimed at operational improvement.

· Coordinate with cross-functional teams including Operations, IT, HR, and Customer Service.

Training and Documentation

· Assist in creating and updating standard operating procedures (SOPs) and training manuals.

· Support in training or workshops to ensure process compliance and awareness.

Compliance and Quality Assurance

· Ensure that all branches and messengers adhere to company policies and SOPs.

Assist in conducting process audits and recommend corrective actions.

Qualifications

● Bachelor's degree in Industrial Engineering, Business Administration, Logistics, or related field

● At least 1 year experience in operations, process improvement, or data analysis (experience in courier/logistics is an advantage)

● Knowledge of Lean, Six Sigma, or Kaizen methodologies (certification is a plus)

● Strong analytical skills and proficiency in tools like Excel

● Excellent communication, coordination, and problem-solving skills

● Willingness to travel for branch immersions, field observations, and training

Preferred Skills

· Experience with courier operations, logistics networks, or process documentation

· Ability to conduct time and motion study to measure productivity and recommend workload balancing, manpower optimization, and process redesign

· Ability to manage multiple priorities in a fast-paced environment

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