Operations Project Manager

Job Description
Be Part of SAVii: Empowering Change & Transforming Lives
About SAVii
At SAVii, we're on a mission to revolutionize the employee wellness landscape. Since our founding in 2017 as SAVii PH, we've been changing the way employee benefits work by providing 360° salary-linked wellness services in emerging markets like the Philippines and India. Our platform empowers HR leaders to support their teams' financial wellness, both personally and professionally. As the leaders in the Philippines, we're now expanding, and we're looking for passionate individuals to join us

Are you ready to be part of something that's changing lives?

Our Culture: Empowering You to Thrive
At SAVii, people are at the heart of everything we do. We believe in the power of individuality and the strength of a team that values each persons unique perspective. As a remote-first organization, we trust you to work where you're most productive and happiest. We're all about flexibility and work-life harmony, so you can focus on what matters most, whether that's your career growth or personal well-being.

We foster a culture of collaboration, respect, and continuous growth, where every voice is heard and every idea is valued. We know that our success comes from embracing diversity, and we welcome all the different backgrounds, talents, and experiences that each team member brings. Together, we're not just achieving

goals—we're transforming lives and making a meaningful impact every day.

We work fast, execute faster, and challenge ourselves to constantly evolve. SAViiers are encouraged to take bold steps, learn from every experience, and push the limits of whats possible. Bring your whole self to work, because we believe that's how the best ideas happen and how we'll continue to lead in the employee wellness space.

The Operations Project Manager supports cross-functional initiatives that improve operational performance through strong project discipline—scoping, planning, execution tracking, stakeholder alignment, change support, and post-launch follow-through. This role brings structure to ambiguity, translates operational needs into clear workplans, and helps ensure initiatives are delivered on time with measurable outcomes.

Working closely with Operations, Finance Ops, Customer Support, Recovery, Product, and Tech, the role coordinates timelines, facilitates working sessions, consolidates risks and progress updates, and ensures rollout readiness for priority initiatives. Decisions are owned collaboratively with functional owners, while OPEX provides governance and removes blockers as needed.

Your Impact: What You'll Do

• Project Leadership & Delivery
• Lead assigned operational improvement initiatives (process, policy, systems, automation, controls) from initiation to closure within agreed scope
• Define project scope, goals, success metrics, timelines, RAID, and governance cadence in partnership with stakeholders
• Build and maintain project plans (milestones, owners, deadlines) and drive accountability through regular follow-ups
• Manage project trade-offs across scope, timeline, and quality—escalating risks early with recommended options
• Operational Excellence & Process Improvement
• Help identify root causes of operational pain points and quantify impact using existing data sources (time, cost, error rate, SLA/TAT).Facilitate process mapping (as-is/to-be), document SOPs/checklists/controls, and support implementation with process owners
• Support standardization by reinforcing agreed workflows and documenting updates consistently
• Automation & Systems Enablement
• Partner with Product/Tech/Analytics to translate operational requirements into clear functional requirements and acceptance criteria
• Support UAT planning/execution: test cases, defect logging, follow-ups, and sign-offs
• Support rollouts through training coordination, comms drafts, job aids, and post-implementation monitoring/hypercare tracking
• Stakeholder Management & Communication
• Align stakeholders on priorities, decision points, deliverables, and timelines for assigned initiatives
• Run effective working sessions and leadership updates; communicate progress, blockers, risks, and decisions clearly
• Support change adoption through practical implementation planning and frontline readiness
• Performance Tracking & Continuous Improvement
• Track agreed KPIs/SLAs and consolidate reporting (in partnership with Analytics when needed) to validate impact
• Conduct post-mortems, document learnings, and recommend follow-up enhancements based on data and feedback
• Maintain complete project documentation and versioning for continuity and auditability

What We're Looking For: Skills & Experience

• Education & Experience:
• Bachelor's degree in Industrial Engineering, Business, Operations Management, Information System, or related field.2–4 years experience in project management/coordinator-to-PM track, operations support, process improvement support, or implementation delivery
• Experience delivering cross-functional initiatives involving Operations/Customer Support/Finance Operation/Product/Tech is a plus
• Technical Skills
• Strong project management fundamentals (scope, schedule, RAID, governance, stakeholder coordination).Proficiency in project tracking/documentation tools (Jira/Confluence, Notion, Sheets/Excel, Docs/Word, Slides/PPT).Ability to interpret operational data for decision-making (trend analysis, operational reporting).Process mapping and documentation (SOPs, flowcharts, RACI/swimlanes as needed).Basic SQL/BI familiarity (BigQuery, Looker Studio, Power BI, Tableau) is a plus
• Soft Skills
• Structured thinker; can turn messy problems into executable plans
• Strong follow-through and bias for action; drives delivery with minimal supervision
• Clear communicator; able to engage both leaders and frontline teams
• Strong facilitation and stakeholder management; can align competing priorities
• Detail-oriented and practical—focuses on what will work in operations
• Optional Skills
• Familiarity with Agile/hybrid delivery concepts (user stories, backlog, UAT cycles).Lean Six Sigma or PMP/PRINCE2 (nice to have, not required).Experience in high-volume operations (fintech lending, collections/recovery, finance ops) is a plus

Why Join SAVii?
When you join SAVii, youre joining a company where you matter. Your work will have a direct impact on employees lives through financial wellness, and you'll be part of a team that encourages personal growth and professional development. We offer flexible benefits designed to support you in both your work and personal life.

Ready to make a real difference?

Our Commitment to Diversity & Inclusion
At SAVii, diversity and inclusion aren't just words, they're the foundation of everything we do. We're proud to be an Equal Opportunity Employer, and we welcome individuals from all walks of life. We believe a mix of backgrounds, ideas, and experiences fuels innovation, and we are stronger because of it.

We strongly encourage candidates from diverse backgrounds to apply. We're here to ensure that every voice is heard.

Convinced You're the Perfect Fit? Let's Make It Happen

We're looking for bold thinkers, problem solvers, and passionate individuals who want to be part of something transformative. If you're excited to help us change lives, grow in a fast-paced environment, and be part of a collaborative team, we want to hear from you

Apply Now and let's transform lives - together
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Details

Role Level: Not Applicable Work Type: Full-Time Country: Philippines City: Makati National Capital Region Company Website: Job Function: Project Management Company Industry/

Sector: Financial Services

What We Offer

About The Company
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