User & Candidate Experience Analyst (Career Website Expert)

2 weeks ago

Taguig, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

Role Overview

The User Experience (UX) & Candidate Experience Analyst will lead the management, optimization, and performance tracking of Sutherland's career site and overall candidate journey. This role blends Talent Acquisition knowledge, UX expertise, data analytics skills, and a creative mindset to improve how candidates discover, navigate, and apply for roles.

You'll also analyze insights from the candidate survey (Qualtrics) to identify pain points and drive continuous improvements in the candidate experience from first touch to application

Key Responsibilities

  • Career Site Management: Own all updates, content accuracy, and optimization of the career site.
  • Vendor Coordination: Act as the primary contact for the career site vendor to manage platform updates, fixes, and new features.
  • UX Optimization: Analyze user behavior to identify candidate journey gaps and recommend enhancements.
  • Data Analytics: Monitor and report KPIs such as visits, clicks, time spent, conversion rates, and applicant volume.
  • Content Collaboration: Partner with designers and branding teams to provide content and creative optimization ideas.
  • Candidate Experience: Audit and improve candidate-facing communications to ensure a consistent and compelling brand voice.

Key Skills & Qualifications

  • Talent Acquisition knowledge and understanding of candidate processes.
  • Experience managing or coordinating career site platforms or CMS tools.
  • Strong analytical skills with proficiency in interpreting data and generating actionable insights.
  • Familiarity with UX/UI principles and user journey mapping.
  • Ability to manage third-party vendor relationships effectively.
  • Stakeholder Management – Experience collaborating with global TA leaders, regional teams, and external vendors.
  • Content & Journey Optimization – Capable of identifying gaps in the candidate journey and suggesting improvements, working closely with the content team.
  • Basic SEO & Web Performance – Understanding of search optimization and visibility for job postings.
  • Fluent in English – Strong written and verbal communication, especially for working with multiple geographies.

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