Global Expert Team Analyst

4 days ago

Taguig, National Capital Region, Philippines Amadeus Full time ₱900,000 - ₱1,200,000 per year

Job Title
Global Expert Team Analyst

Job Title
Global Expert Team Analyst
In This Role You Will

  • Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.
  • Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
  • Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
  • May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business
  • Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
  • Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.
  • Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.
  • Provide Amadeus customers with updates on the status of critical problems.
  • Suggest improvements to Knowledge Solutions database.

About The Ideal Candidate

  • Bachelor's degree holder
  • Has experience in handling functional and technical incidents and requests
  • Has experience in handling customers questions and concerns
  • Has experience in investigating and recovering of incidents
  • Strong working knowledge on Amadeus Products. Familiarity with reservations, ticketing, cancellations, resolving complaints, refunds, flight issues and delays, etc.
  • Strong customer service, problem solving and analytical skills.
  • Technical understanding of the travel industry
  • Amenable to work in BGC Taguig, on a Hybrid Work Setup

*Application process*
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume

**Diversity & Inclusion****
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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