Account Support Manager

1 week ago

Quezon City, National Capital Region, Philippines PCWORX IT Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Description:

  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry's developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Monitors project's profit and loss.

Job Qualifications:

  • Graduate of any IT related course or business admin management course
  • With at least experience in Operations Management and in IT Industry

Job Type: Full-time

Benefits:

  • Paid training

Education:

  • Bachelor's (Preferred)

Experience:

  • Account Management: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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