Vendor Management Lead

6 hours ago


Taguig, National Capital Region, Philippines NTL LTD Full time ₱1,560,000 - ₱2,400,000 per year

JOB DESCRIPTION:

Work Location: BGC Taguig or Makati

Shift: Night Shift/ Shifting - This role requires flexibility

Work Set-up: RTWO/ Hybrid

Salary range: 130K to 200K

Required technical skills:


•  ITIL, Vendor Management

MUST HAVE:


• years of experience in Defining, documenting, implementing and managing vendor

onboarding and performance management process


•  ITIL 4 Foundation or at-least ITIL V3 Foundation certificate


•  Excellent Verbal & Written communication skills.


•  Hands-on experience in managing the multiple vendors


•  Experience in managing vendor onboarding, managing the contracts/ SLAs/ KPIs, defining

coordination/communication/ handshake procedure, reviewing their performance and take

corrective actions


•  Experience in stakeholder management and onsite-offshore management

GOOD TO HAVE:


•  Service Integration and Management experience


•  ServiceNow or any other ITSM tool experience

Responsibility of / Expectations from the Role:


• Define/ refine and implement vendor onboarding and performance management process


• Monitor SLA/KPI adherence


• Facilitate vendor governance forums and performance reviews


• Coordinate performance improvement across vendors

Unique Selling Proposition (USP) of The Role:


•  Should have experience in managing multiple vendors in Infrastructure projects in banking domain

Others:


• Should be amenable to working in Taguig or Makati


• Must not be a job hopper who only works for less than a year per company



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