Vendor Management Lead
7 hours ago
Work Location: BGC Taguig or Makati
Shift: Night Shift / Shifting
Setup: RTWO / Hybrid
Experience: 10–12 years
Salary Range: PHP 130K–200K( depending on experience)
Must Have:
• 10–12 years defining, documenting, and managing vendor onboarding and performance management processes
• ITIL 4 or V3 Foundation certification
• Experience managing multiple vendors
• Strong communication and stakeholder management skills
• Experience with vendor onboarding, contracts, SLAs, KPIs, coordination, and performance reviews
Good to Have:
• Service Integration and Management (SIAM)
• ServiceNow or ITSM tool experience
Job Description:
• Oversee vendor onboarding, contracts, SLAs, and KPIs
• Drive performance reviews and ensure service delivery meets business expectations
• Collaborate closely with internal teams and vendor partners to resolve issues fast
• Lead governance meetings and ensure compliance with ITIL standards
• Identify cost optimization and continuous improvement opportunities
• Keep vendor operations aligned with business and infrastructure goals
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