Business Process Senior Associate

We're looking for a Business Process Senior Associate to join our Insurance Operations team at MBPS. This role is responsible for sorting requests in AWD and ripping emails from simple to medium-complexity worktypes on timely and accurate manner.

Position Responsibilities:

• Responsible for sorting requests in AWD in accordance to establish procedures while adhering to an agreed upon service levels standards.

• Ripping of emails from Mailbox.

• Practice good judgment in processing cases.

• Responsible for process indexing and data entry of transactions with utmost attention to quality and quantity.

• Perform thorough checking for every case and eliminate privacy incident​.

• Suggests improvements to existing processes and solutions to improve the efficiency of the team.

• Such other duties and functions as assigned by Operation Management.

Required Qualifications:

• With at least 1 year data/BPO experience as a requirement, undergrads with 2 years of data/BPO experience.
• Amenable for fixed night shift.
• Basic knowledge of computer system and use of Microsoft word/excel.
• Minimum keyboarding skills of at least 45 words per minute

Preferred Qualifications: 

•   Adept in navigating AWD Chorus, Mainframe, Web, and e-mail platforms.

• Ability to apply critical thinking and problem-solving skills in a work environment. 

• Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information)

• Fast Learner and can work with minimum supervision.

• Strong organizational skills.

• Good attendance record.

When you join our team: 

• We'll empower you to learn and grow the career you want. 

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we'll support you in shaping the future you want to see. 

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement